Ozinga ยท 1 day ago
Cement Dispatch & Customer Service Representative
Mokena, IL
Full-time
Onsite
Entry, Mid Level
$51K/yr - $64K/yr
2+ years expOzinga is a company that prioritizes customer service and operational efficiency, and they are seeking a Cement Dispatch & Customer Service Representative. This role involves interacting with customers, vendors, and company operations while managing orders, scheduling deliveries, and maintaining relationships to ensure high levels of service and profitability.
LogisticsReal Estate
Responsibilities
Process customer, driver and hauler inquiries and orders using dispatch system
Determine best delivery methods and negotiate rates directly with vendors and customers
Solicit and schedule orders in a timely and efficient manner
Schedule trucks to maximize efficiency and profitability
Manage hauler relationships, paperwork collection and order processing
Work with customers to adjust truck demand to meet proper delivery rate
Determine callouts for the next day
Regular attendance and physical presence at work is an essential function of this position
This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs
Qualification
Required
High School Diploma or equivalent required
Extensive knowledge of the Chicagoland & NWI/WI area
Minimum of 2 years of dispatch experience
Ability to make quick decisions that meet established goals when under pressure
Read and understand maps
Remain calm in high pressure situations
Communicate effectively with a wide variety of customers and an effective problem solver
Good computer skills and general knowledge of Sales and Dispatch software
Preferred
Ability to read, write, and speak Spanish and Polish
Benefits
Medical, Dental, and Vision Insurance - Protecting your health and providing peace of mind.
Retirement Plan Options - Helping you build a secure future.
Voluntary Benefits - Helping you to cover unexpected expenses.
Work-Life Balance - Supporting flexibility so you can thrive in every area of your life.
Employee Assistance Program - Offering confidential support for personal and professional challenges.
Wellness Program - Promoting a healthy lifestyle through resources and incentives.
Company
Ozinga
Ozinga provides an assortment of ready mix, sustainable and specialty concrete products, as well as various concrete add-ons and supplies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marty Ozinga
CEO
Recent News
2025-10-02
Inside INdiana Business
2025-06-12
2025-06-11
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