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Pan American Properties, Inc. · 9 hours ago

Training & Culture Specialist - Hybrid - Orange County, CA

Tustin, CA

Full-time

Hybrid

Entry, Mid Level

$80K/yr - $95K/yr

2+ years exp

Pan American Properties, Inc. is seeking a Training & Culture Specialist to play a critical role in developing their people and reinforcing company culture. The role involves delivering training, supporting onboarding, and ensuring alignment with company values across teams.

AccountingHome RenovationReal EstateRetail

Responsibilities

Deliver hands-on training for core platforms including Rent Manager, Salesforce, Corrigo, and related systems

Lead onboarding for new hires across departments, ensuring role clarity and cultural alignment

Design, document, and maintain scalable training materials, SOPs, and digital learning resources

Embed system training and standardized processes into daily operations

Serve as a culture builder by reinforcing company values, norms, and people-first standards

Partner with managers to support performance follow-through, feedback loops, and adoption

Maintain strong visibility and accessibility through in-person site visits and team engagement

Champion the user experience by simplifying systems and improving process clarity

Collaborate on software optimization initiatives and user testing efforts

Qualification

Rent ManagerSalesforceCorrigoLearning Management System (LMS)Documentation skillsTech-savvyPeople-centered leadershipCommunicationEmotional intelligence

Required

2-3+ years of experience

Experience in property management or real estate operations not required, but preferred

Working knowledge of systems such as Rent Manager, Salesforce, and Corrigo

Tech-forward with a solutions-oriented mindset

Strong documentation and process development skills (SOPs, LMS experience a plus)

Comfortable working independently and cross-functionally

Willing and able to travel locally for on-site training

Consistent, reliable, and detail-oriented with strong follow-through

Presence & Professionalism: Confident yet approachable, calm, truthful, and supportive, observant and adaptable in dynamic environments, patient and composed under pressure, builds trust and credibility through quiet competence, humble, grounded, and service-oriented

Communication Style: Clear, concise, and thoughtful communicator, supportive but firm when needed, engaging and confident presenter, collaborative and proactive across teams, strong listener with a people-first approach, tech-savvy and effective across digital platforms

Leadership Ability: Takes ownership and initiative, leads by example without formal authority, acts as a servant leader and team unifier, guardian of process, standards, and documentation, trusted cross-functional partner, emotionally intelligent (EQ) and highly visible in person, drives results through influence and partnership

Culture Building & Capacity: Promotes accountability, clarity, and high follow-through, serves as a culture stabilizer who reduces friction and promotes alignment, operates with a low-drama, high-dependability mindset, champions the belief that process empowers people, able to pivot and adapt as needs evolve, reinforces consistent learning habits and behaviors