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RSM US LLP · 11 hours ago

Managed IT Services Service Desk Consulting Intern - Summer 2026

Boston, MA

Internship

Hybrid

Intern

$33/hr - $39/hr

Start in 2026 Summer

RSM US LLP is the leading provider of professional services to the middle market globally, empowering clients and people to realize their full potential. The Managed IT Service Desk Intern will provide remote technical support to external managed service clients, working directly with consultants and gaining exposure to various facets of IT infrastructure.

AccountingConsultingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Provide phone and email technical support for end-users to resolve any hardware or software issues

Support and troubleshoot workstations, servers and network related issues

Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients

Adaptability to changing processes and technology

Works well within team interactions

Monitor and troubleshoot client backups

Escalate client issues through the proper channels

Manage cases according to defined case impact and priority

Maintain client security standards and confidentiality of information

Clearly document support issues and all resolution steps in RSM’s ticketing system

Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption

Update cases and communicate with clients as required until issue is closed

Qualification

Technical supportOffice 365Windows ServersCustomer serviceNetwork troubleshootingProblem solvingAnalytical skillsAttention to detailCommunication skillsAdaptabilityTeamwork

Required

A passion for technology and a desire to learn

Pursuing a Bachelor's degree in Management Information Systems, Computer Science or IT related concentration

A minimum 3.0 GPA is preferred

Excellent customer service skills

Focused on attention to detail

Maintains a reasonable capacity level for stress tolerance

Knowledge of Microsoft Office, including Word, Excel and Visio

Knowledge of Apple and Windows-based software/hardware

Excellent written and verbal communication, problem solving and analytical skills

Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations

Ability to travel up to 25%

Preferred

Currently pursuing or recently completed a bachelor's or Master's degree in Management Information Systems, Computer Science or IT related concentration

Experience with Office 365 and associated workloads including Email and SharePoint

Experience with firewalls, such as Cisco, SonicWALL and Meraki

Experience with VMWare ESX hosts and vSphere Client for administration

Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration

Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN

Experience with enterprise mobile devices

Benefits

Flexibility in your schedule

Competitive benefits and compensation package

Company

RSM US LLP

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