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Vail Health · 18 hours ago

Supervisor - Patient Access

Vail, Colorado, United States

Full-time

Onsite

Entry, Mid Level

$24.11/hr - $34.25/hr

2+ years exp

Vail Health is a state-of-the-art mountain healthcare system providing exceptional care to patients. The Patient Access Supervisor will oversee daily operations of registration and patient access functions, ensuring efficient workflows and a high-quality patient experience.

Health CareHospitalMedicalNon ProfitOncologyTherapeuticsWellness

Responsibilities

Direct and coordinate the daily activities of Patient Access team members to ensure efficient workflow and high‑quality service

Manage staffing schedules to ensure proper coverage across all shifts; provide onboarding, training, and ongoing staff development

Oversee and support timely, accurate, and customer‑focused admission processes

Serve as the primary liaison between internal departments and external partners, promoting streamlined processes and ensuring required documentation is obtained prior to service

Explain admission‑related forms to patients, including conditions of admission, patient rights and responsibilities, advanced directives, and privacy practices

Maintain strong knowledge of billing processes and managed care contracts to accurately explain patient benefits and financial obligations

Address escalated patient questions or concerns with professionalism, empathy, and prompt follow‑through

Communicate across departments to verify complete and accurate registrations; provide staff coaching and corrective actions when needed

Assist with admitting patients for outpatient surgical and minor procedures

Track and report patient satisfaction scores related to the registration function; recommend and implement improvements

Assist with developing departmental goals and objectives and implementing policies and procedures

Collaborate with the Manager of Business Operations to identify and implement technology solutions that enhance patient access efficiency and customer service

Role model Just Culture principles and organizational values

Maintain HIPAA compliance and perform additional duties as assigned