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SAIC · 13 hours ago

IT Site Support

Washington, DC

Full-time

Onsite

Entry Level

$40K/yr - $80K/yr

1+ years exp

SAIC is seeking an On-site IT Support Technician to support a large federal government agency. The role involves assisting customers with mobile device provisioning, troubleshooting issues, and providing on-site support at a secure government location.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Interface with customers at an on-site location taking scheduled appointments and walk-ins

Assist customers with mobile device provisioning, activation, and enrollment

Assist customers with updating the operating system on Apple and Android devices

RSA soft and hard tokens (assigning, replacing, inventory management, etc)

Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix

Qualification

CompTIA A+Network+Security+ServiceNowMicrosoft Windows 10Active DirectoryMicrosoft AzureIOSAndroidCommunication Skills

Required

AA Degree in related discipline and 1 year of related experience; Or, High School and 2 years of related IT or customer service experience

Basic knowledge of ServiceNow or other ticketing systems

Basic knowledge of Microsoft Windows 10 workstations

Ability to work in a fast-paced environment

Ability to follow standard operating procedures and comply with data entry standards

Strong oral and written communication skills with experience working directly with end-users, including VIPs

US Citizenship

Active interim secret clearance. Must be able to obtain a secret clearance

Preferred

Basic knowledge of mobile device platforms (iOS and Android)

Basic knowledge of Active Directory

Basic knowledge of Microsoft Azure

Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus

CompTIA A+, Network+, Security+