Aston Carter · 10 hours ago
Customer Service Representative
Tucker, GA
Contract
Onsite
New Grad, Entry Level
$16/hr - $17/hr
0+ years expAston Carter provides world-class corporate talent solutions, and they are seeking a Customer Service Representative to ensure smooth operations and exceptional customer experience. The role involves managing payments, invoicing, and communication with customers while resolving service or billing complaints.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
Qualification
Required
Customer service oriented with a focus on providing information in response to inquiries about products and services
Strong verbal and written communication skills
Attention to detail and customer service skills
Interpersonal skills and the ability to work independently
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as MS Outlook or data entry software
0-2 years of customer service related experience required
1+ year of experience in customer service with active interactions/communications with customers
Preferred
High school diploma or GED preferred
Self-starter, multi-tasker, good communicator, highly organized, calm under pressure
Knowledge of Microsoft Office/Excel/Word
Proficiency in computer operations
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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