WRITER · 1 day ago
Engagement manager
San Francisco, CA
Full-time
Hybrid
Senior Level
$142K/yr - $199K/yr
7+ years expWRITER is where the world's leading enterprises orchestrate AI-powered work, and they are seeking an Engagement Manager to help customers integrate AI into their organizations. This role involves collaborating with clients on pre-sales and post-sales activities to ensure successful implementation and adoption of WRITER's solutions.
Agentic AIContentFoundational AIGenerative AINatural Language ProcessingProductivity ToolsVirtual Assistant
Responsibilities
Partner with our Account Executives in use-case validation calls as the expert to uncover how customers and prospects can use WRITER solutions including prebuilt agents, custom agents, and AI HQ
Strategic selling and clear articulation of the value of WRITER's delivery methodology
Communicate limitations and propose solutions, including custom agent scope, resource needs, and projected timelines
Develop and maintain a deep understanding of the WRITER platform, the broader AI and LLM landscape, as well as our customers’ ecosystems so you can offer solution recommendations
Write statement of work (SOWs) for identified use cases and custom agents
Partner with Customer Success Managers, Customer Architects, Customer Trainers, and AI Engineers to translate the customer’s AI vision into a phased delivery roadmap that aligns to WRITER’s Delivery Methodology
Own end‑to‑end program execution: manage scope, identify measures of success, craft the deployment strategy, detailed project plan, and governance standards & processes
Lead discovery and user‑research to define key personas, surface pain points & opportunities, and turn research into actionable insights
Facilitate solution‑design sessions and define requirement artifacts such as journey maps, process maps, product requirement documentation (PRDs), and acceptance criteria
Define the testing strategy, oversee user acceptance testing, run cut‑over/Go‑No‑Go checklists, and manage hyper‑care & knowledge‑transfer to IT and end‑user teams
Build and execute an enablement strategy (role‑based training, office hours, champion network) that accelerates adoption and captures quantitative & qualitative success metric for WRITER's AI HQ & AI Studio
Proactively identify, mitigate, and escalate risks and dependencies; keep internal and customer stakeholders aligned through SteerCos, Design Authorities, Architecture Review Boards, and reporting
Qualification
Required
7+ years leading complex SaaS or AI programs for Fortune 500 clients—either in‑house or with a global consultancy
Prior experiencing delivering globally scaled custom SaaS solutions as a Product Manager, Solution Architect, Engagement Manager, Program Manager, Transformation Consultant or related role
Master planner and change‑agent: you translate strategy into phased roadmaps, set clear goals, and governance that drives measurable business outcomes
Inspiring leader and facilitator who unifies cross‑functional teams, runs high‑engagement workshops, and communicates complex concepts clearly to technical and non‑technical audiences alike
Trusted stakeholder manager: builds executive rapport, balances IT & business needs, and establishes transparent reporting cadences that surface risks early
Data‑driven problem solver skilled in user research, product design, root‑cause analysis, and prioritisation frameworks to focus teams and de‑risk delivery
Adaptable and endlessly curious—continuously up‑skills on LLM evaluation, RAG architectures, and emerging AI‑agent patterns; shares learnings to uplevel the wider team
You know how to partner with Architects & Engineers; you are comfortable participating in technical discussions ensuring the solution is aligned with the business objectives and needs of the end-user
Bachelor's degree in Computer Science, Engineering, Information Systems or related field; PMP, Agile/SAFe, Design Thinking, or equivalent certifications welcomed
Benefits
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
+ Wellness stipend for gym, massage/chiropractor, personal training, etc.
+ Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
Company
WRITER
Writer is a software firm that develops a full-stack generative AI platform delivering transformative ROI for enterprises.
201-500 employees
H1B Sponsorship
WRITER has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$326MKey Investors
ICONIQ GrowthInsight PartnersUpfront Ventures
2024-11-12Series C· $200M
2023-09-18Series B· $100M
2021-11-15Series A· $21M
Leadership Team
May Habib
Co-founder and CEO
Waseem AlShikh
Co-founder and CTO
Recent News
Crunchbase News
2025-12-09
2025-12-05
Company data provided by crunchbase