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Barnes & Noble, Inc. · 4 days ago

Senior Bookseller - FT

Aurora, OH

Full-time

Onsite

Senior Level

Barnes & Noble, Inc. is a leading bookseller and community gathering place. As a Senior Bookseller, you will be a key member of the bookselling team, welcoming customers, providing guidance to peers, and ensuring the efficient operation and attractive presentation of the store.

Retail

Responsibilities

Welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products

Act as a go-to resource for other booksellers when they need help and guidance

Teach newer booksellers best practices and provide informal feedback to peers when opportunities arise

Maintain reliable and punctual attendance for scheduled shifts

Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store

Perform assigned tasks with purpose and energy, working hard and reliably

Be supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness

Be cheerful with customers, consistently going out of your way to help them

Show aptitude and willingness to learn new skills and acquire new knowledge in the store and apply it appropriately

Act as a resource for booksellers and baristas, addressing concerns and issues by raising these timely to leadership

Demonstrate curiosity, ambition, and initiative to develop a bookselling career

Master the operational competencies of a Barnes & Noble bookseller

Use varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently while also troubleshooting routine issues

Proactively refresh book presentations and continue to grow merchandising skills, while always maintaining cleanliness throughout the store

Maintain and actively refresh the presentation in gifting, toys and other product categories, equally, and help others to do the same

Run a register competently to serve customers quickly and reliably while helping other booksellers to achieve the same

Support the receiving and unpacking of deliveries, anticipating issues and adjusting approach to ensure that efficient and accurate shelving follows

Find books and other products with ease and accuracy and quickly identify alternative options when something is out of stock by using a combination of your own knowledge, BookMaster and all the other tools and processes in the bookstore appropriately and efficiently

Support the café team willingly and effectively when needed

Understand loss prevention procedures and use de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store

Qualification

Book knowledgeRegister operationCustomer serviceMerchandising skillsTechnology proficiencyTeam supportLearning aptitudeCommunication skillsFlexibility

Required

Maintain reliable and punctual attendance for scheduled shifts

Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store

Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably

Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness

Are always cheerful with customers, consistently going out of your way to help them

Show aptitude and willingness to learn new skills and acquire new knowledge in the store and apply it appropriately

Act as a resource for booksellers and baristas, addressing concerns and issues by raising these timely to leadership

Are curious, want to continuously learn, and demonstrate ambition and initiative to develop a bookselling career

Show that you enjoy being a bookseller

Be proficient in using varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently while also troubleshooting routine issues

Proactively refresh book presentations and continue to grow merchandising skills, while always maintaining cleanliness throughout the store

Maintain and actively refresh the presentation in gifting, toys and our other product categories

Run a register competently to serve customers quickly and reliably while helping other booksellers to achieve the same

Support the receiving and unpacking of deliveries, anticipating issues and adjusting approach to ensure that efficient and accurate shelving follows

Find books and other products with ease and accuracy and quickly identify alternative options when something is out of stock

Support the café team willingly and effectively when needed

Understand loss prevention procedures and use de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store

Engage and provide informed service to customers using book knowledge of varied subjects (fiction, nonfiction, children's) and categories

Maintain the sections and present books in an interesting and attractive manner

Become proficient across all sections of the bookstore enabling effective book recommendations to customers

Sell books in a positive way appreciated by customers, supporting the success of key titles and leading by example

Know, speak comfortably and be able to model how to support key sales objectives such as Our Monthly Picks, Book of the Year, Membership, pre-orders, etc

Use knowledge, expertise and understanding of ETG, SHC, Media and Newsstand, to maintain all sections and backstock effectively and help customers with their shopping

Comply with all company policies and procedures

Company

Barnes & Noble, Inc.

Glassdoor3.8

Barnes & Noble proudly serves America with approximately 600 bookstores across all fifty states, and are busy opening newly designed stores in communities nationwide.

Founded in 1917