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N.C. Department of Information Technology · 1 month ago

Human Services Program Consultant III - CQI Specialist

United States

Full-time

Remote

Mid, Senior Level

$56K/yr - $98K/yr

4+ years exp

The North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, responsible for ensuring the health and well-being of North Carolinians. The CQI Specialist will monitor, train, and provide technical assistance to county child support programs, focusing on improving program performance and compliance with regulations.

Information Technology & Services

Work & Life Balance

Responsibilities

Provide oversight of county administration including:

Act as the primary contact for counties

Provide technical assistance to counties

Provide basic system functionality guidance to counties

Oversee Program Performance including:

Utilizing county specific and regional data to identify areas of improvement

Conduct regionalized supervision by monitoring programs, providing feedback, and conducting IRS inspections

Utilize county specific and regional data regarding program performance measures to identify areas of deficiency or non-compliance and develop a continuous quality improvement plan

Qualification

Compliance monitoringProgram reviewsResource managementAutomated CollectionTracking SystemProgram analysisReport developmentFederal regulationsLeadershipProfessional relationshipsTechnical assistanceData evaluation

Required

Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience; or Bachelor's degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience; or an equivalent combination of education and experience