Apply on Employer Site

Tennessee State University · 4 hours ago

Manager of Customer Service-Facilities

Nashville, TN

Full-time

Onsite

Senior Level

5+ years exp

Tennessee State University is seeking a Manager of Customer Service-Facilities to oversee and coordinate construction projects while serving as the primary liaison between campus stakeholders, contractors, and internal teams. This role involves project planning, budgeting, and ensuring exceptional service and satisfaction throughout the project lifecycle.

EducationEvent ManagementHigher Education

Responsibilities

Plan, schedule, and coordinate construction project activities to ensure projects meet deadlines and stakeholder expectations

Participate in the conceptual development of construction projects, working closely with architects, engineers, and stakeholders to define project scope

Develop construction budgets and cost estimates to ensure cost-effectiveness

Evaluate construction methods and optimize resource allocation to reduce costs

Conduct regular site visits to monitor progress, quality, and safety compliance

Prepare and submit detailed budget estimates, progress reports, and cost-tracking documents to monitor financial performance

Process and track change orders, RFIs, submittals, and payment applications

Negotiate contracts or revisions to agreements with subcontractors, architects, and suppliers to ensure favorable terms

Identify and mitigate project risks while developing contingency plans

Serve as the primary point of contact for campus stakeholders throughout the project

Build and maintain strong, trust-based relationships with stakeholders

Conduct initial consultations to understand project goals and constraints

Provide regular project updates, progress reports, and transparent communication

Address concerns, questions, and requests promptly and professionally

Manage expectations by setting realistic timelines and deliverables

Resolve conflicts and handle complaints with diplomacy and problem-solving skills

Conduct post-project reviews and gather feedback for continuous improvement

Interpret and explain project plans, specifications, and contracts to construction personnel, owners, and administrative staff

Confer with contractors, owners, and design professionals to resolve issues such as work procedures, complaints, and construction challenges

Lead project kickoff meetings and coordinate cross-functional teams

Facilitate communication between field personnel, office staff, and external partners

Apply for and obtain all necessary permits or licenses from regulatory agencies to ensure project compliance

Direct and supervise construction personnel, including subcontractors and craft workers

Determine labor requirements and oversee the acquisition of materials and supplies necessary to complete projects

Schedule and conduct regular progress meetings with all stakeholders

Mentor team members on project procedures and best practices

Maintain comprehensive project documentation including contracts, permits, and inspection reports

Review and approve project plans, specifications, and construction documents

Ensure all work complies with building codes, regulations, and safety standards

Track project performance metrics and prepare reports for management

Qualification

Construction Project ManagementClient Relations ManagementBudgetingFinancial ManagementConstruction Management SoftwareLeadership SkillsOSHA RegulationsProfessional CertificationsCommunication SkillsProblem-Solving SkillsTeam Management

Required

Bachelor's degree in Construction Management, Civil Engineering, Business Administration, or related field

5+ years of experience in construction project management or administration

3+ years of experience in client-facing roles or customer service management

10+ years of experience in construction project management or administration

3+ years of experience in client-facing roles or customer service management

Strong knowledge of construction methods, safety regulations, building codes, and construction best practices

Proficiency in construction management software such as Procore, Buildertrend, or Primavera, and the ability to create detailed project plans and budgets

Excellent leadership and communication skills, with the ability to manage teams and coordinate with various stakeholders

Proven ability to manage multiple projects simultaneously

Valid driver's license and reliable transportation for site visits