Brightpoint · 1 month ago
HR Manager - Employee Experience
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $90K/yr
5+ years expBrightpoint is a leader in the human services sector focused on advancing the well-being of children and families. The HR Manager - Employee Experience will serve as a trusted advisor on human resources and culture issues, managing various initiatives related to employee engagement, talent acquisition, performance management, and employee relations.
Individual & Family Services
Responsibilities
Supervision and Employee Relations Supervises, manages workload, and monitors performance of Human Resources Business Partners, Human Resources Generalists, Human Resources Benefits Associate, and other staff as assigned. This includes hiring and training staff, implementing the organization’s personnel policies and practices, approval of timecards, performance appraisals, performance improvement plans, leaves, promotions, salary changes, terminations, and documentation of all personnel actions
Coaches leaders/supervisors on recruiting practices, employee performance management, talent strategies, and effective management of employee relations
Works closely with leaders/supervisors and employees to improve work relationships, increase job satisfaction, build morale, and increase productivity and retention
Oversees and manages resolution of employee relations issues, including providing consultation to Business Partners as they coach supervisors on Performance Improvement Plans and terminations and working directly on more complex cases
Analyzes and interprets results of exit surveys, reports of reasons for resignations, and recent employee relations issues to determine trends, identify issues, and develop solutions
Oversees the discrimination and harassment claims process, including investigations, mediation, and conflict resolution; provides coaching and training when necessary
Manages and oversees hiring processes
Manages the development of job descriptions
Assigns salary grades and exempt/non-exempt status to job descriptions
Oversees the posting of open positions
Oversees the interviewing and reference checking processes
Approves salary offers and conditional employment
Ensures the effective use of the hiring and onboarding portions of the human resources information system (HRIS)
Manages new employee onboarding activities
Networks through industry contacts, associations, social networks, and employees to identify and recruit qualified candidates
Manages the recruitment budget and approves expenditures for job posting sites, advertising, and other employment marketing sources
Manages the recruitment platform of the human resources information system (HRIS) system, including maintenance, upgrades, and troubleshooting
Updates salary scales to reflect changes in minimum wage laws, funder contracts, and other requirements
Researches trends in salaries in the industry and recommends changes to the salary scale to the Director
Produces reports and analytics as needed
Leads the annual open enrollment process for employee benefits
Manages the contract for the Family and Medical Leave Act (FMLA) process
Oversees Americans with Disabilities Act (ADA), and FMLA, administrative, and other leaves of absence and manages more complex cases
Manages the unemployment claims resolution process, including overseeing a contractor, ensuring that claims are addressed and information is provided promptly, and testifying when needed
Ensures compliance with and timely reporting, as required, for all federal, city, and state employment laws, such as EEOC, FLSA, OSHA/Workers’ Compensation, FMLA, Title IX, and ADA
Maintains current knowledge of federal, state, and local human resource laws and regulations
Helps coordinate and deliver staff engagement events and initiatives
Promotes equity, diversity, inclusion, belonging, and understanding (EDIBU) by implementing protocols to ensure HR practices, including recruitment and hiring practices are inclusive, equitable, and fair
Participates in initiatives to promote positive organizational culture that values EDIBU
Ensures that all HR materials and platforms are equitable, inclusive, and accessible
Collaborates with various teams of staff to address issues of employee turnover and retention, and to promote high staff performance
Leads the annual performance management process and works with the Director, Vice President, and HR Operations to ensure a smooth process
Sets the performance management assessment timeline
Determines the rating scale and performance questions
Ensures that the questions/categories covered in the review system align with current organization goals and values
Designs the goal-setting and career development planning sections
Oversees the set-up of the HRIS performance management tool
Communicates information on the performance management process to staff
Manages follow-up with those who do not meet performance management process deadlines
Ensures that the SharePoint platform is updated with accurate and current information regarding the performance management process
Assists the Human Resources Director and other HR staff members with consistently reviewing and updating current policies and implementing new HR policies and procedures
Analyzes HR data regularly, identifying areas for improvement in current processes
Maintains data on job openings, new hires, recruiting activities, and other relevant metrics, and creates regular reports
Collaborates across multiple departments including Finance, Information Technology (IT), and program areas on cross divisional needs
Partners with fellow People and Culture leaders and areas to carry out projects and initiatives
Maintains records and documentation as required by law, accreditation standards, and funders
Maintains current knowledge of Brightpoint programs and staffing
Develops Staff
Provides a Secure Base
Maintains Program Standards
Facilitates Effective Team Functioning
Leads Program/Unit Forward
Qualification
Required
Bachelor's degree required
A minimum of five (5) years of Human Resources experience required
A minimum of two (2) years of supervisory experience leading direct reports required
Demonstrates knowledge of human resources administration, policies, practices, and local, state, and federal employment laws and regulations
Demonstrates excellent oral and written communication skills, with the ability to present information clearly and concisely, both verbally and in writing, to diverse audiences in a variety of settings
Demonstrates excellent interpersonal skills to effectively collaborate with staff and external stakeholders
Demonstrates excellent analytical and problem-solving skills
Demonstrates initiative, consistent follow-through, and the ability to work independently
Demonstrates effective organizational and time management skills with the ability to set priorities, handle multiple projects and responsibilities, and meet deadlines
Demonstrates intermediate computer skills, including Microsoft Office Suite's Excel, PowerPoint, and Outlook, videoconference software, and HRIS systems; proficiency in HRIS systems used by the organization within 60 days of hire
Demonstrates respect and acceptance of diverse individuals and communities served by, working in partnership with, or employed by Brightpoint including but not limited to age, race, religious belief, gender, ethnicity, socioeconomic status, and LGBTQIA+ populations
Must have a valid driver's license, current auto insurance and access to a reliable vehicle to execute the position's responsibilities
Preferred
Master's degree preferred in the Human Resources field
Proficiency in UltiPro (UKG) a plus
Benefits
Medical/dental/vision insurance
3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure)
11 paid holidays
Supplemental insurance options
401(k) with match
Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF)
Company
Brightpoint
Brightpoint is a distinguished child and family service organization.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Shaver
President and Chief Executive Officer
Company data provided by crunchbase