Parts Town ยท 4 hours ago
Inside Service Technician - Hot Side (Remote Work Schedule)
United States
Full-time
Remote
New Grad, Entry Level
$48K/yr - $64K/yrParts Town is the fastest-growing distributor of restaurant equipment and appliance parts, seeking an Inside Service Technician to provide technical support to end users and field technicians. The role involves troubleshooting equipment issues and maintaining customer call information in a database to improve service efficiency.
CookingFood ProcessingLogisticsRestaurantsSupply Chain Management
Responsibilities
Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
Maintain all customer call information into a company database to better assist future inquiries
Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates
Qualification
Required
You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
You're an all-star communicator and are proficient in English (both written and verbal)
You have a quality, high speed internet connection at home
You're confident using a computer and navigating programs such as MS Word & Outlook
You're passionate about troubleshooting and finding innovative solutions to difficult problems
You have the ability to multitask and thrive in a fast paced, team oriented atmosphere
You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed
Benefits
Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
Health insurance
401(k) with match
Employee assistance programs
Paid time off
Paid sick time off
Paid holidays
Paid parental leave
Professional development opportunities
Company
Parts Town
Parts Town is the fastest growing distributor of genuine OEM repair and maintenance equipment parts for the restaurant and foodservice.
Founded in 1987
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Leonard Green & PartnersBerkshire Partners
2021-11-03Private Equity
2016-07-01Private Equity
2016-06-30Acquired
Leadership Team
Steve Snower
Chief Executive Officer
B
Bill Reedy
Founder
Recent News
2025-08-13
Company data provided by crunchbase