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Huntington National Bank · 2 days ago

Commercial Card Team Lead - Servicing & Onboarding

Houston, TX

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Huntington National Bank is seeking a Commercial Card Team Lead - Servicing & Onboarding to guide a client-facing team responsible for the implementation, onboarding, and ongoing maintenance of Commercial Card solutions. The role involves providing strategic direction, ensuring operational excellence, and cultivating a high-performance culture through coaching and performance management.

Asset ManagementFinanceFinancial Services

No H1B

U.S. Citizen Only

Responsibilities

Lead client-facing implementation & technical trainer colleagues delivering Commercial Card onboarding, training, and maintenance to Commercial clients; ensure readiness, scheduling, and milestone tracking

Coach, develop, and mentor colleagues; set goals, manage performance, and use data to review quality and productivity at team and individual levels

Report performance and communicate the status to stakeholders; publish dashboards/updates on pipeline, capacity, training outcomes, and client experience metrics

Establish and maintain implementation and training policies & procedures; ensure content reflects current product system, and compliance requirements, provide feedback on new policies & training technologies

Create and govern job aids and guidance materials

Maintain up-to-date knowledge of Treasury Management products, services, departmental systems & technology, and policies & procedures

Focus on identifying, assessing, and managing risk and adhering to policy & procedure acknowledgements

Participate in identifying issues of concern and keep department management informed as needed

Lead or participate in projects and other duties as requested by leadership

Lead the team’s strategic direction to deliver seamless client onboarding, implementation, and training solutions

Act as a liaison with other departments and/or teams across the bank

Execute additional responsibilities and special projects as needed to support business objectives

Flexibly perform other duties and initiatives as required to ensure team success

Qualification

Commercial Card experienceTechnical trainingTeam leadershipCredit card platform knowledgeAnalytical skillsMicrosoft Office proficiencyCollaboration skillsOrganizational skillsVerbal communicationWritten communication

Required

Bachelor's degree in business/finance/accounting/or equivalent work experience

3 years of business and/or commercial credit card product, servicing, and/or processing experience

3 years of experience leading a team

Preferred

Prior experience and knowledge with a credit card platform and other credit card related applications

Alignment with Huntington's core values (Can-Do Attitude, Service Heart, and Forward Thinking)

Thorough knowledge of various software programs including Word, Excel and PowerPoint; and the ability to quickly learn additional systems/software

Exceptional collaboration skills with the ability to engage cross-functional teams and external partners to drive results

Strong analytical, interpersonal and organizational skills

Strong verbal and written communications skills

Company

Huntington National Bank

Glassdoor3.5

Huntington National Bank offers consumer, small business, and commercial banking, mortgages, wealth, and insurance services. It is a sub-organization of Huntington Distribution Finance.

Founded in 1866

Columbus, Ohio, USA

10001+ employees