Spanish Fork City ยท 6 days ago
FitCity Center Member Services Specialist
Spanish Fork, UT
Part-time
Onsite
New Grad, Entry Level
$11/hr - $14.06/hr
0+ years expSpanish Fork City is seeking a FitCity Center Member Services Specialist to manage operations and memberships at the FitCity Recreation Center. The role involves handling front desk operations, assisting patrons, maintaining facility security, and ensuring compliance with center rules.
GovernmentOffice Administration
Responsibilities
May be responsible for opening or closing the facility, and maintaining building security and appearance
Works with membership records, including tracking, billing, and resolving issues
Assists with a variety of Recreation Center patron services, including memberships/passes/general admittance, child watch check-in and care, sports equipment check out, answers questions regarding programs, services, costs, and general operating policies and procedures; monitors the general activities of patrons to ensure compliance with Recreation Center rules and regulations
Ensures a clean and safe working area
Assists in program registration within the Parks & Recreation department
Follows procedure when handling cash, performing transactions, and for product inventory
Troubleshoots problems, enforces rules and regulations, and resolves customer concerns to ensure a safe, high-quality, pleasant recreational environment for patrons
Responds quickly and accurately to patrons in person, over the phone, or through Podium
Must be able to perform the physical demands of the job, including lifting up to 50 pounds
Must meet attendance and punctuality requirements for this position including working early mornings, nights, weekends, and/or holidays
Will report to work well-groomed and in uniform following applicable dress codes
Must abide by all city policies and procedures
Must establish and maintain effective working relationships with staff, volunteers, members, and guests
Performs other duties as assigned
Qualification
Required
Must be at least 16 years of age
Must possess or be able to obtain a Red Cross CPR Certification within 3 months of hire
Must possess or be able to obtain a food handlers permit
Must possess the necessary knowledge, skills, and abilities in cash handling
Must be personable, willing to learn, possess conflict resolution skills, and have the ability to reason and exercise sound judgment
Understanding of policies and procedures
Working knowledge of word processing and spreadsheet programs
Ability to represent the department professionally to the general public
Must be proficient in English
Preferred
Six (6) months of experience in customer service is preferred
Proficiency in Spanish is desired and may qualify for additional bilingual pay
Benefits
Bilingual pay
Company
Spanish Fork City
Spanish Fork City provides governmental administrative services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase