BizTek People, Inc. ยท 1 day ago
Business Analyst - Compliance & Customer Operations
Bee Cave, TX
Full-time
Onsite
Senior Level
$30/hr - $35/hr
5+ years expBizTek People, Inc. is seeking a Business Analyst focused on compliance and customer operations. The role involves creating training documentation, preparing materials for internal delivery, and coordinating compliance evidence for SOX, ensuring a smooth transition to new systems.
EmploymentHuman ResourcesStaffing Agency
Responsibilities
Create all Customer Service Training documentation is ready for go live, works with the Customer Service Manager, Builder Services Manager and Trainer to provide training materials to the team that will smooth the transition from UMS to UB4
Preps this documentation for an internal content delivery site that is accessible and updatable by Customer Service
Creates screen documentation for the Five9 implementation that will follow or run in tandem with the implementation of UB4
Will participate in the user role certification for UB4 making sure that the environment is ready to serve our customers upon go live
Will coordinate evidence for SOX Compliance for the Business Controls Office
Qualification
Required
5 years experience as a Business Analyst with a focus on compliance or customer operations within a fast-paced environment
Strong proficiency in Tableau, Power BI, Looker, R, SQL (Microsoft SQL Server, Oracle), Python, VBA, Bash (Unix shell), Talend, and ETL processes
Familiarity with business analysis best practices including process modeling with Visio and requirements documentation
Knowledge of compliance regulations relevant to customer operations is a plus but not mandatory
Preferred
Utility industry experience is preferred
Benefits
AD&D insurance
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Life insurance
Prescription drug insurance
Company
BizTek People, Inc.
BizTek People is a premier woman and minority owned high-end technology staffing firm headquartered in downtown Portland, Oregon.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase