Apply on Employer Site

Boston Mutual Life Insurance · 10 hours ago

Claim Support Representative

Canton, MA

Full-time

Onsite

Entry Level

$21/hr - $30/hr

2+ years exp

Boston Mutual Life Insurance is a progressive life insurance company dedicated to providing financial peace of mind to working Americans and their families. The Claim Support Representative is responsible for providing timely support to the Claim Services Department while maintaining high levels of service professionalism.

Financial ServicesInsurance

Comp. & Benefits

Responsibilities

Prepare items for imaging, including new claims, correspondence, closed claim files, and notification of claims

Provide back up to data imager

Index relevant items for pending and closed claims

Sort all Claims Services mail

Pull claim files associated with incoming mail and deliver to Examiners for handling

Scan correspondence, medical records and other claim forms and correspondence

Photocopy pertinent items such as death certificates, envelopes, claim forms

Provide statistical reporting of mail and pending mail

Research returned mail

Set up new claims as needed

Distribute claim kits as requested

Handle routine status Customer Service Calls, document calls and refer complex call to the Examiners

Mail claim checks

Retrieve, review, and distribute faxes and emails received via the claim department inbox

Typing of letters as requested

Look ups on MASS.DOR/CSLN/LEXIS NEXIS

Other duties and special projects as required

Qualification

Customer service experienceWritten/verbal communicationOrganizational skillsDesktop applicationsAttention to detailInsurance knowledgeInterpersonal skills

Required

High School Diploma, GED or equivalent required

Minimum 2 years of office or customer service experience preferred

Excellent written/verbal communication skills

Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines

Excellent interpersonal skills and the ability to effectively build and extend relationships

Strong attention to detail

Working knowledge of desktop applications such as Outlook, Word and Excel