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Orlando Health · 13 hours ago

Financial Counselor - Patient Registration

Orlando, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Orlando Health is a healthcare organization dedicated to providing exemplary customer service. The Financial Counselor assists patients and their families with understanding payment processes and ensures all necessary information is collected efficiently and accurately.

Health CareHospitalMedicalNon Profit

H1B Sponsor Likely

Responsibilities

Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals

Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times

Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information

Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary

Explains necessary forms and obtains signatures from patient/guarantor

Contacts appropriate payers, verifying benefits and obtaining necessary authorizations

Explains insurance benefits and collects co-pays, deductibles and self-pay portions due

Collects for related professional care when appropriate

Documents authorization and benefit information in registration system

Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives

Demonstrates a basic knowledge of third party reimbursement requirements and regulations

Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources

Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due

Follows Patient Financial Services policies related to cash handling

Performs basic individual cashiering functions

Collects and inventories patient valuables following policy guidelines

Maintains basic understanding of the medical necessity screening process and appropriate systems

Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary

Maintains departmental logs for statistical reporting

Consistently meets Quality Assurance standards set by Patient Access and the department

Meets departmental goals regarding collections, productivity and customer service

Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs

Qualification

Financial counselingCustomer serviceMicrosoft OfficeTyping proficiencyPC/Windows experience

Required

High School or equivalent

Must complete Patient Financial Services Orientation program and annual educational requirements

Two (2) years' experience in a financial, business office, or customer service environment required

Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint)

Typing proficiency

One (1) year PC/Windows experience

Company

Orlando Health

Glassdoor3.9

Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks.

Founded in 1918

Orlando, Florida, USA

10001+ employees

https://www.orlandohealth.com/

H1B Sponsorship

Orlando Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (6)

2023 (2)

2022 (4)

2021 (3)

2020 (1)