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NanoFCM · 1 day ago

Technical Support Engineer (Life Science)

Boston, MA

Full-time

Hybrid

Entry, Mid Level

NanoFCM is a company focused on innovative solutions in the life sciences sector. They are seeking a Technical Support Engineer to combine laboratory sample analysis with customer-facing technical support, ensuring effective instrument adoption and high-quality data generation.

Biotechnology

Responsibilities

Operate NanoFCM instruments (e.g. NanoAnalyzer) to analyse customer and internal samples, ensuring accurate, reproducible, and reliable data output

Interpret analytical results and compile structured summaries and reports for internal teams and customer-facing colleagues

Maintain laboratory instruments, reagents, consumables, and workspace in accordance with good laboratory practice (GLP)

Lead or support instrument installation, commissioning, calibration, and user training for new customers, both remotely and on-site where required

Act as a technical expert in diagnosing and resolving instrument-related issues, providing timely troubleshooting and corrective actions to minimise customer downtime

Provide structured, professional guidance to customers during technical incidents, balancing empathy with clarity, authority, and problem ownership

Log and manage technical support cases using the company’s internal systems, ensuring clear tracking and resolution documentation

Develop and maintain high-quality technical documentation, including service manuals, technical notes, knowledge base articles, SOPs, and site preparation guides

Contribute to internal training materials and customer-facing technical resources

Qualification

Laboratory experienceTechnical support experienceNanoparticle characterizationCommunication skillsProblem-solving skillsLife Sciences degreeAnalytical instrumentationDocumentation quality

Required

Bachelor degree or above in Life Sciences, Biotechnology, Molecular Biology, or a related discipline

Hands-on laboratory experience involving sample preparation, analysis, or method development is required

Clear, confident, and professional communication skills in customer-facing scientific environments

Strong logical and diagnostic abilities with structural thinking and a methodical problem-solving approach

High standards for data accuracy, documentation quality, and procedural compliance

Strong sense of ownership over both customer outcomes and company reputation

Preferred

Prior experience in technical support, applications, customer-facing scientific roles, or analytical instrumentation environments is strongly preferred

Familiarity with nanoparticle characterisation technologies (e.g. extracellular vesicles, viral vectors, liposomes, flow cytometry, or similar platforms) is a strong advantage