Prism Data Consulting · 3 weeks ago
Program Specialist - Patient Access & Hub Services
United States
Full-time
Remote
Entry Level
$22/hr - $22/hr
1+ years expPrism Data Consulting is dedicated to helping data professionals find their best fit, and they are seeking a Program Specialist for Patient Access & Hub Services. This role involves serving as the first point of contact for patients, conducting benefits verifications, and managing inquiries in a fast-paced contact-center environment.
Information Technology & Services
Responsibilities
Serve as the first point of contact for patients, caregivers, and healthcare professionals, resolving inquiries with empathy and accuracy
Conduct benefits verifications and reimbursement inquiries, documenting outcomes clearly in tracking systems
Process patient applications and determine program eligibility to ensure timely access to therapy
Manage inbound and outbound calls in a high-volume, fast-paced contact-center environment
Educate patients on available access options and provide guidance on next steps in their treatment journey
Qualification
Required
High school diploma or equivalent education required; Bachelor's degree preferred
At least 1 year of customer service experience in a call center, healthcare, pharmacy, retail, or similar environment
Familiarity with US healthcare or reimbursement programs is a plus
Excellent verbal and written communication skills in English, with the ability to convey empathy
Strong organizational and multitasking skills, with a proactive and adaptable approach
Preferred
Experience in a healthcare-related customer service role
Familiarity with multiple systems and technology platforms
Proven problem-solving abilities and a passion for helping others
Ability to maintain focus and composure while working on the phone throughout the day
Benefits
Eligibility for quarterly performance bonuses based on location, skills, experience, and qualifications
Comprehensive benefits package including medical, dental, and vision insurance, life insurance, and 401(k) with company match
Company
Prism Data Consulting
At Prism Data Consulting, we transform raw information into strategic insights.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase