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Crescent Hotels & Resorts · 7 hours ago

PBX OPERATOR

San Diego, CA

Full-time

Onsite

New Grad, Entry Level

Crescent Hotels & Resorts is a team of hospitality professionals dedicated to providing exceptional experiences for guests. They are seeking a PBX Operator to manage telephone communications, assist guests, and support the front office team in a busy hotel environment.

HospitalityLeisure

Growth Opportunities

Responsibilities

Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions

Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests

Receive wakeup call information, input cautiously into the automated wake-up system and verbally confirm time to guest

Page guests and patrons using the public address system in a courteous and clear manner

Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two-way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc

Briefly answer basic inquiries, time, extension numbers, outlet hours, etc

Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly documents pertinent details

Remain calm and polite especially during emergency situations and/or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment

Comply with attendance rules and be available to work on a regular basis

Perform any other job-related duties as assigned