Transglobal Services LLC · 1 week ago
IT Help Desk Technician (Bilingual in Chinese)
Monrovia, CA
Full-time
Onsite
Entry Level
$21.35/hr - $28.85/hr
2+ years expTransglobal is the largest Asian-focused financial services platform in the U.S., offering a wide range of services. The IT Help Desk Technician is responsible for providing technical support for desktops, laptops, and applications, while also managing IT assets and collaborating with the IT Infrastructure team to resolve user requests.
EnergyRenewable Energy
Responsibilities
Provide first-line technical assistance via phone, email, and in-person interactions
Set up new desktops and laptops, including installing or reinstalling operating systems as required
Conduct IT orientation sessions for new hires and create user accounts
Create and manage accounts for application systems
Install, update, and configure printer drivers for both internal use and agents
Request and provision additional electronics and peripherals as needed
Create and manage assets in the IT asset management system, including generating labels for new devices
Install and update software applications, ensuring systems remain current
Troubleshoot and resolve hardware or software issues across desktops, laptops, and peripherals
Assign Adobe licenses and manage Microsoft licensing updates
Disassemble laptops, desktops to upgrade or repair components when necessary
Manage ticketing and resolution via Jira Service to ensure timely issue resolution
Maintain accurate records of IT assets and conduct regular equipment maintenance, including in conference rooms
Collaborate with vendor support and the IT Infrastructure team on troubleshooting and project implementations
Maintain the cleanliness and organization of storage and telecom rooms
Perform other tasks assigned to support departmental and organizational goals
Qualification
Required
A passion for customer service: enjoy going the extra mile to ensure customer satisfaction
Problem-solving prowess: at least 2 years of experience diagnosing and resolving technical issues
Communication champion: excel at clear and concise written and verbal communication (English-Mandarin fluency is a must)
Tech-savvy with a foundation: bachelor's degree in a relevant field (Computer Science, Engineering, Business Administration, etc.) or equivalent experience
Software smarts: basic knowledge of MS Office 365 and Azure Active Directory is a plus
Network know-how: familiar with network configurations and management
Cable control: understanding cable management and flow, including terminations, is beneficial
Physical demands: lifting equipment up to 25 lbs
Travel requirement: travel up to 10% within different locations in Southern California
Benefits
Competitive salary and benefits package.
Opportunity to work in a collaborative and innovative environment.
Professional development and growth opportunities.
Company
Transglobal Services LLC
Transglobal Services is an oil & energy company that provides field services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Ratliff
Chief Executive Officer
Company data provided by crunchbase