Capitol Federal® Savings Bank · 3 days ago
Hire Ahead Customer Service Associate
Topeka, KS
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrCapitol Federal® Savings Bank is seeking a Hire Ahead Customer Service Associate to prepare candidates for future Customer Service Associate roles. The position involves processing financial transactions, assisting customers, and providing support across various branch locations in the Topeka area.
Finance
Responsibilities
Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone
Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time
Performs teller transactions as defined by the Bank
Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages
Participates in the rotation of vault duties, including the daily balancing of the vault when it is used
Research, troubleshoot and resolve basic external and internal customer inquiries as needed
Answer incoming calls verifying the identity of the caller
Determine the needs of the caller and minimize the time and effort to resolve their concerns
Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them
Updates the Bank's tracking system related to customer recommendations and referrals as defined by the Bank
Assists customers with maintenance on existing accounts as defined by management
Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests
Maintains the most stringent standards of customer service confidentiality
Perform other duties as assigned
Participate in proactive team efforts to achieve departmental and company goals
Qualification
Required
Candidates must be available to work any shifts during branch hours, as needed
Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone
Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time
Performs teller transactions as defined by the Bank
Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages
Participates in the rotation of vault duties, including the daily balancing of the vault when it is used
Research, troubleshoot and resolve basic external and internal customer inquiries as needed
Answer incoming calls verifying the identity of the caller
Determine the needs of the caller and minimize the time and effort to resolve their concerns
Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them
Updates the Bank's tracking system related to customer recommendations and referrals as defined by the Bank
Assists customers with maintenance on existing accounts as defined by management
Assists other departments and branches with transactions as needed
Provides support for the department and branch management in fulfilling customer requests
Maintains the most stringent standards of customer service confidentiality
Perform other duties as assigned
Participate in proactive team efforts to achieve departmental and company goals
Company
Capitol Federal® Savings Bank
For more than 130 years, Capitol Federal® has implemented our True Blue® philosophy of Safety in Savings, Sound Lending Policies, Quality Customer Service and Commitment to Community.
Founded in 1993
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO
Leadership Team
John Dicus
Chairman, President & CEO
Bob Kobbeman
Chief Commercial Banking Officer
Recent News
2025-12-17
2025-10-30
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