FIS · 2 months ago
Network Analyst II
PHL MANI 2305
Full-time
Hybrid
Mid LevelFIS is a leading fintech solutions provider that touches nearly every market and person on the planet. They are seeking a Network Analyst II to provide network connectivity implementation services, ensuring clear communication with customers and addressing delivery challenges effectively.
BankingFinancial ServicesFinTechPayments
Responsibilities
Provide clear customer communication updates in relation to manage the network delivery of customers services
Ensure regular, structured, and tracked engagement with customers (FIS Line of Business)
Where needed schedule consulting or troubleshooting call with customer for issue resolution
Monitor intake email box to provide on-time update / resolution to the customers (FIS Line of Business)
Where delivery challenges arise, demonstrate the ability to think quickly and maintain a methodical and calm approach to resolving the issues while under pressure
Update documentation for the team members
Provide updates to management on potential escalations and issues
Interface with technical and non-technical functions for network project coordination and sharing updates
24x7 support required as part of project requirement
Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements
Utilizing ServiceNow, documents status updates and problem resolutions
Performs customer service duties and responds to customer requests as defined by management
Supporting on weekend is required
Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality
Qualification
Required
Provide clear customer communication updates in relation to manage the network delivery of customers services
Ensure regular, structured, and tracked engagement with customers (FIS Line of Business)
Where needed schedule consulting or troubleshooting call with customer for issue resolution
Monitor intake email box to provide on-time update / resolution to the customers (FIS Line of Business)
Where delivery challenges arise, demonstrate the ability to think quickly and maintain a methodical and calm approach to resolving the issues while under pressure
Update documentation for the team members
Provide updates to management on potential escalations and issues
Interface with technical and non-technical functions for network project coordination and sharing updates
24x7 support required as part of project requirement
Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements
Utilizing ServiceNow, documents status updates and problem resolutions
Performs customer service duties and responds to customer requests as defined by management
Supporting on weekend is required
Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality
Communicates ideas both verbally and in written form in a clear, concise and professional manner
Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS
Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
Requires knowledge of basic office tools
Ability to understand and apply technical concepts
Team skills, including the ability to establish and maintain effective working relationships
Flexibility, versatility, dependability
Benefits
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
Founded in 1968
10001+ employees
H1B Sponsorship
FIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
Stephanie Ferris
CEO and President
Recent News
Payments Dive
2026-01-16
Electronic Payments International
2026-01-15
Company data provided by crunchbase