Prism Data Consulting · 3 weeks ago
Customer Service Advocate
United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years expPrism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. They are seeking a Customer Service Advocate to provide front-line support to clients, troubleshoot issues, and manage documentation through the CRM system.
Information Technology & Services
Responsibilities
Provide front-line support to clients via phone, email, and live chat across various platforms
Troubleshoot technical and service-related issues and deliver accurate, user-friendly solutions
Conduct client training and screen-share demonstrations as needed
Collaborate with cross-functional teams to resolve client issues
Manage ticketing and case documentation through the CRM system
Qualification
Required
Associate's degree or equivalent work experience; bachelor's degree preferred
1-2 years of experience in client service, customer support, or technical helpdesk
Proficiency with CRM/ticketing systems such as Zendesk and Microsoft Office tools
Strong communication and interpersonal skills for client-facing interactions
Ability to manage multiple priorities while maintaining high attention to detail
Preferred
Experience in the background screening industry or familiarity with FCRA
Comfortable troubleshooting and explaining technical issues clearly to non-technical users
Benefits
Paid healthcare and life insurance premiums
Low-cost dental and vision insurance
401(k) matching up to 4%
Company-paid Short-Term Disability policy
Opportunities for meaningful learning and development
Remote work flexibility with a supportive digital work environment
Participation in the Searching for Stars Employee Referral Program
Company
Prism Data Consulting
At Prism Data Consulting, we transform raw information into strategic insights.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase