JCB North America ยท 9 hours ago
Gold Coast JCB - Inside Sales Representative
Miami, FL, USA
Full-time
Onsite
Entry, Mid Level
2+ years expGold Coast JCB is the JCB dealer for southeast FL, committed to providing the best products and customer support. They are seeking an Inside Sales Representative to support machine sales and ensure exemplary customer satisfaction through effective communication and relationship building with assigned accounts.
ManufacturingReal Estate
No H1B
Responsibilities
The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry
This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales
Respond to inbound sales inquiries via phone, email
Make outbound calls to prospective and existing customers
Identify customer needs and recommend appropriate equipment solutions
Provide detailed product information, including features, benefits, and pricing
Prepare and process sales orders accurately and efficiently
Follow up on quotes and leads to convert them into sales
Coordinate with the operations team to ensure timely delivery of equipment
Build and maintain strong relationships with new and existing customers
Handle customer complaints and concerns with professionalism and escalate issues when necessary
Ensure high levels of customer satisfaction through excellent service
Maintain accurate records of customer interactions and sales activities in CRM systems
Provide regular sales updates to management
Stay updated on product knowledge and industry trends
Qualification
Required
At least 2 years of inside sales support, and/or parts/service sales experience preferably in the equipment sales or rental industry
Proven experience in inside sales, preferably in the equipment industry
Strong customer service skills and a customer-centric approach
Excellent communication skills, both verbal and written
Ability to multitask, prioritize, and manage time effectively
Proficient in using CRM software and MS Office Suite
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Company
JCB North America
JCB North America is a construction company that manufactures construction equipment.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Hinds
Senior Human Resources Business Partner
Company data provided by crunchbase