Henry Ford Health · 4 hours ago
Sr. Systems Analyst | Technology Services | Full Time
Rochester Hills, MI
Full-time
Onsite
Senior Level
5+ years expHenry Ford Health is a leading healthcare organization, and they are seeking a Senior Systems Analyst to support and maintain their Microsoft Office 365 environment. This role involves providing tier 2/3 support, troubleshooting complex issues, and collaborating with external teams to enhance service delivery.
BiotechnologyHealth CareHealth InsuranceMedical
Responsibilities
Provide tier 2/3 support of a fast passed, diverse, Office 365 environment
Assist senior staff in operational tasks
Evaluate, Onboard, and Operationalize new Office 365 features and configurations
Partner with external teams to facilitate solutioning, troubleshooting, and support
Monitor system health, performance, and security, and proactively address any issues of Microsoft 365 services
Create and maintain documentation for Microsoft 365 configurations and procedures
Provide technical support to end-users for Microsoft 365 related issues
Troubleshoot and resolve complex issues related to Microsoft 365 applications and services
Qualification
Required
Five (5) or more years of infrastructure hosting experience working in a technical capacity
Working knowledge of infrastructure service architecture patterns, design methodologies and frameworks
Depth of understanding within the O365 management portals
Experience managing and administering O365 applications such as SharePoint, Exchange, Teams, OneDrive
Experience with Microsoft EntraID, Tenant Roles, and Assigning Permissions
Experience administering and troubleshooting Exchange Online
Experience with programmatic and scripting interactions with Office 365 required
3-5 years of Microsoft 365 Administration or similar role required: SharePoint site-level administration required
Microsoft Teams administration required
Outlook administration required
Exchange administration required
OneDrive administration required
Management and operation experience with multi-tier systems and applications
Excellent oral and written communication skills
Ability to keep pace with the evolving Microsoft landscape and report on the impact of change
Experience with Entra ID concepts, Synchronization, Logging, and user troubleshooting
Experience with Microsoft Conditional Access policy
Experience with OneDrive client and application troubleshooting
Experience in Exchange Online – Shared Mailbox, Distribution Lists, Mailbox Provisioning, Mail flow troubleshooting
Strong understanding of Office 365 client-side applications – Office apps, Teams, Outlook, OneDrive
Understanding of Exchange Hybrid environment
Advanced diagnostic and advanced problem-solving skills
Previous experience working in a diverse environment of incident management, service requests, escalation procedures, and related disciplines
Excellent problem-solving and troubleshooting skills
Proven ability to peer review functional and technical tasks
Strong communication and interpersonal skills
Good organizational, multi-tasking, and time-management skills
Ability to work independently and as part of a team
On-Call may be required
Preferred
Bachelor's degree in computer science or related field preferred
Technical Certifications preferred
ITIL Certified preferred
Experience with Service Now service management software preferred
Company
Henry Ford Health
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10001+ employees
H1B Sponsorship
Henry Ford Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (212)
2024 (156)
2023 (134)
2022 (159)
2021 (140)
2020 (153)
Funding
Current Stage
Late StageTotal Funding
$40.27MKey Investors
Mort Harris
2020-06-04Grant· $0.27M
2018-04-09Grant· $20M
2016-12-05Grant· $20M
Leadership Team
Robert Riney
President and CEO
Brenda Craig
Vice President, Integrated Communications
Recent News
2025-11-07
Company data provided by crunchbase