Cooper University Health Care · 2 months ago
PATIENT EXPERIENCE ADVISOR PRN
CAMDEN, NJ
Full-time
Onsite
Senior Level
5+ years expCooper University Health Care is dedicated to providing extraordinary health care through a committed team. The Patient Experience Advisor PRN serves as a central resource for patient rights and responsibilities, coordinates grievances, and resolves issues concerning the quality of care and service.
Health CareInnovation Management
Responsibilities
Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives, and ethical issues
Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism
Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns
Qualification
Required
5 years of customer service, hospital experience preferred
High School Diploma or Equivalent required
Analytical thinking/problem solver
Complaint management
Conflict negotiation
Cultural broker
Self motivated
Data management
Excellent communication/good listening
Professional manner
Respectful
Service commitment to customers
Self-starter requiring limited supervision
Excellent customer service
Patient interaction and organizational skills
Ability to work in a fast-paced environment
Preferred
Bachelor's Degree preferred
Benefits
Health
Dental
Vision
Life
Disability
Retirement
Company
Cooper University Health Care
Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system.
Founded in 1887Camden, New Jersey, USA
10001+ employees
H1B Sponsorship
Cooper University Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (10)
2022 (12)
2021 (10)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$0.1MKey Investors
Foundation For Health Advancement
2023-08-14Grant· $0.1M
Leadership Team
Anthony Mazzarelli
Co-President / Chief Executive Officer
Brian Reilly
Chief Financial Officer
Recent News
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