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RTX · 2 hours ago

Senior Analyst, Employee Bereavement (Hybrid)

Richardson, TX

Full-time

Hybrid

Mid, Senior Level

$69K/yr - $131K/yr

2+ years exp

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. The Senior Analyst, Employee Bereavement role involves managing bereavement-related cases, providing support to employees and their families, and collaborating with various teams to enhance benefit processes.

AerospaceManufacturingSecuritySensorTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Manage bereavement-related cases within the case management system, maintaining confidentiality, accuracy, and compliance with policy and regulatory requirements

Partner with vendors and internal teams to resolve complex bereavement-related issues and prevent delays in payouts or benefits continuation

Serve as the primary point of contact for employee bereavement cases, providing sensitive guidance to families, managers, and HR stakeholders

Serve as a liaison between internal stakeholders and benefits vendor to ensure seamless processing of final pay, survivor payments, and post-death benefits administration

Identify opportunities to improve bereavement processes, documentation, and communications to enhance the overall employee and family experience

Provide superior customer service, with accurate and timely resolution, to internal and external customers

Ability to collaborate across the HR operating model and bring forward new ideas for future program offerings, for process improvement, or for policy changes needed to improve employee experience

Drives process improvement by refining processes and procedures to align across business units, Corporate, and Total Rewards COE’s

Understand customer feedback and partner with COE’s, cross-functional teams, and vendor to simplify and automate existing processes

Influences others regarding policies, practices, and compliance

Qualification

Human ResourcesBenefits AdministrationCase ManagementTechnical SkillsProject ManagementEmpathyCustomer ServiceChange ManagementExcel SkillsSix Sigma CertificationInterpersonal CommunicationProblem SolvingAttention to Detail

Required

Bachelor's Degree (or equivalent experience) in Human Resources, Business Administration, or a related field

Minimum two years' professional experience required in HR, benefits, case management, or employee support roles involving bereavement, leave administration, or post-death benefits processing

Preferred

Experience managing cross-functional projects, programs, or processes

Ability to balance empathy and compassion with sound judgment, policy adherence, and timely case resolution

Experience demonstrating working knowledge of employee benefits or applicable laws in an HR transformational environment

Strong presentation and interpersonal communication skills (consulting and influencing), including ability to communicate effectively and tactfully with all levels of employees and managers (customer service skills)

Strong technical and analytical skills, problem solving, and issue resolution skills along with strong attention to detail

Ability to drive change and challenge status quo; strong drive to improve and automate processes to achieve best possible customer experience

Professional benefits, project management, and/or Six Sigma certification(s) or accreditations

Excellent Excel skills, including pivot tables and charts; macros a plus

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Company

RTX

Glassdoor3.8

RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.

Founded in 1922

Arlington, Virginia, USA

10001+ employees