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Churchill Mortgage Corporation NMLS # 1591 · 19 hours ago

Mortgage Call Center Representative

Brentwood TN - Brentwood, TN 37027

Full-time

Onsite

Entry Level

$35K/yr - $59K/yr

1+ years exp

Churchill Mortgage Corporation is a nationwide company that has succeeded in the industry for over 30 years, serving homebuyers and real estate professionals. They are seeking a dedicated and passionate Mortgage Call Center Representative to help customers navigate the mortgage process, providing support and guidance throughout their journey toward homeownership.

Commercial Real EstateFinancial ServicesInsuranceMortgageReal Estate

Responsibilities

Handle inbound and outbound calls related to mortgage applications, loan servicing, and general inquiries

Assist customers with online account access

Represent Churchill Mortgage in a professional manner

Use scripts to identify a prospect situation, screen, record information, and connect with a Home Loan Specialist

Correspond with customers via phone, email, text, or chat

Perform various tasks to support the Sales Conversion department's commitment to each branch for calls or projects

Determine the needs of clients through effective listening and questioning skills

Make outbound calls to identify client's needs and respond by providing superior service and resolution

Answer rollover calls and direct to appropriate team member

Demonstrate proficiency with Lead Management CRM System - must be able to move seamlessly through records, search & find, add new records, review history, change status, identify duplicate, etc

Make an average of 130 calls per day to prospective clients that have inquired about a mortgage

Guide customers through a short form loan application online as needed

Serve as a backup to our receptionist for breaks/lunch on a rotating schedule with the entire Sales Conversion team

Meet performance goals while prioritizing care and integrity

Other duties as assigned

Qualification

Customer service experienceMortgage terminology knowledgeCRM system proficiencyMicrosoft Office proficiencyMultitasking abilityCoachableVerbal communication skillsWritten communication skillsActive listening skillsTeamworkOrganizational skillsCalm under pressure

Required

Is humble, hungry & smart

Possesses the ability to work both in a team atmosphere and independently

Has exceptional verbal & written communication skills

Wants to be part of a highly motivated team with a proven track record of success that also has a lot of FUN

Must be coachable and willing to learn

Must come to win every day with a great attitude. We believe attitude is everything!

Must be organized, independent, resourceful, and diligent

Must be able to work at a fast pace

Must be able to stay calm under pressure

Ability to multitask across systems while maintaining accuracy and empathy

Familiarity with mortgage terminology and loan lifecycle (origination, closing, servicing)

High school diploma or equivalent

1+ year of customer service or call center experience

Strong communication and active listening skills

Ability to multitask across systems while maintaining accuracy

Moderate to Proficient experience in Microsoft Office (Word, Excel, Outlook, etc). Experience working with CRM system

Must be able to pass a criminal history information background check

Preferred

Familiarity with mortgage or financial terminology a plus

Benefits

Medical

Dental

Vision

HSA

FSA

Life

Disability

Accident

Cancer

Critical Illness

Paid Time Off in addition to sick days and floating holidays

401(k)

ESOP (Employee Stock Ownership Program)

Company

Churchill Mortgage Corporation NMLS # 1591

Company NMLS ID # 1591 (www.nmlsconsumeraccess.org) Full Licensing - https://www.churchillmortgage.com/licensing 1749 Mallory Ln Ste 100, Brentwood, TN 37027 Equal Housing Lender At Churchill Mortgage, we do things differently than your average mortgage company.

Founded in 1992

Brentwood, Tennessee, USA

501-1000 employees