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Playfly Sports · 5 hours ago

Director, Sales and Service (Sarasota Paradise)

Sarasota, FL

Part-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Playfly Sports is a leading sports marketing and media company seeking a Director, Sales and Service to join their team at Sarasota Paradise. The role involves managing all ticket sales and service, directing efforts to generate new revenue, and overseeing the sales and service team to ensure excellent customer service and adherence to company policies.

AdvertisingBrand MarketingMarketingSports

No H1B

Responsibilities

Recruit and hire sales and service team members

Train and supervise sales and service staff

Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development

Lead, motivate, develop and retain Sales and Service staff for future succession within the department and Playfly Aspire Group organization

Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate

Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service

Act as the principal liaison of Playfly Aspire Group with Sarasota Paradise Leadership

Develop and execute approved annual business, sales plan and operating budget

Develop, present, and communicate ticket sales strategies, procedures, and processes

Identify, explore, and research new sales opportunities to include season ticket and group sales target markets

Develop the ticket sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting

Provide recommendations to Playfly Aspire Group and Sarasota Paradise on marketing, promotions, sales strategies, and community ticket/ sampling programs etc

Track and report daily, weekly, and monthly sales figures and relevant accountability reports

Handle accounting, partner invoicing, commission reporting, staff timecard/payroll approval etc

Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs

Other job-related duties as assigned

Qualification

Sports ticket salesTicketing softwareCRM programsSales leadershipSales strategiesMicrosoft OfficeCommunication skillsOrganizational skillsProblem-solving abilityTime management

Required

Minimum of 3-5 years of sports ticket sales experience with at least 2 years in inside sales/ ticketing leadership preferred

Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels

Strong organizational, administrative and time management skills

Proven problem-solving ability

Computer proficient (Microsoft Word, Excel, Outlook)

Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

Available to work athletic events including home games and special events in evenings and on weekends as needed

The work is sedentary in nature

Walking, standing, bending and carrying of light office items is required

The work is typically performed in an adequately lighted and climate-controlled office environment

May require occasional travel