Playfly Sports · 1 week ago
Director, Sales and Service (Hampton University)
Hampton, VA
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expPlayfly Sports is looking for a Director, Sales and Service to join their team in Hampton VA. This role involves managing all sponsorship sales, ticket sales and service, directing ticket sales for all ticketed sports to generate new revenue, servicing existing accounts, and overseeing ticket operations.
AdvertisingBrand MarketingMarketingSports
No H1B
Responsibilities
Utilize a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging our employees’ differences, and championing an environment where every team member feels valued
Recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc
Train and supervise sales and service staff
Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development
Lead, motivate, develop and retain Sales and Service staff for future succession within the department and Playfly Aspire Group organization
Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate
Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service
Act as the principal liaison of Playfly Aspire Group with the athletic department
Develop and execute approved annual business, sales plan and operating budget
Develop, present, and communicate sponsorship and ticket sales strategies, procedures, and processes
Identify, explore, and research new sales opportunities to include new sponsorship inventory, new season ticket and group sales target markets
Develop the ticket sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting
Provide recommendations to Playfly Aspire Group and athletic department on marketing, promotions, sales strategies, and community ticket/ sampling programs etc
Track and report daily, weekly, and monthly sales figures and relevant accountability reports
Handle accounting, partner invoicing, commission reporting, staff timecard/payroll approval etc
Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs
Other job-related duties as assigned
Qualification
Required
Minimum of 3-5 years of sports ticket sales experience with at least 2 years in inside sales/ ticketing leadership preferred
Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels
Strong organizational, administrative and time management skills
Proven problem-solving ability
Computer proficient (Microsoft Word, Excel, Outlook)
Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company
Available to work athletic events including home games and special events in evenings and on weekends as needed
The work is sedentary in nature
Walking, standing, bending and carrying of light office items is required
The work is typically performed in an adequately lighted and climate-controlled office environment
May require occasional travel
Preferred
Bachelor's Degree preferred but not required
Experience with ticketing software and CRM programs preferred
Company
Playfly Sports
Playfly Sports is the leading revenue maximizer in the sports industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Sloan
Chief Executive Officer
K
Ken Wejda
Executive Vice President, Finance & Administration
Recent News
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2025-12-15
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