SFM · 4 months ago
Technical Application Specialist – Systems Integration
United States
Full-time
Remote
Mid Level
3+ years expSFM is an award-winning distributor and service provider in the pro audio, musical instrument, live entertainment, and media production industries. The Technical Application Specialist will be the primary point of contact for the design, training, and support of assigned Systems Integration brands, delivering professional services to clients and collaborating closely with internal teams and external partners.
AudioMarketingTraining
Responsibilities
Pre-sale services such as designing AV solutions, creation of technical drawings, equipment qualification and alternate product recommendations, creation of bill of material for Brand Managers or Sales Representatives, development of documentation for presentations, product demonstrations, etc
AV Systems networking, programming, and controls
Post-sale services such as assisting customers remotely (phone, e-mail, Web conference) and on occasion directly on-site to provide technical assistance for systems and equipment debugging/troubleshooting (software and hardware)
Project Commissioning
Working in collaboration with our Service department as needed
Troubleshoot urgent requests as quickly as possible
Planning, assembling, and programming AV product demonstrations. These demonstrations may take place at SFM, at regional trade shows or directly at customer’s location
Assisting Sales Representatives by providing technical product presentations to customers, end-users, or consultants
Conducting competitive product analysis under a defined time frame
Stay current on products and technologies through ongoing training, webinars, and industry publications
Interacting with our manufacturer’s technical services and maintain a professional, courteous, and effective relationship at all time
Attending international trade shows in order to receive technical training, meet our manufacturers and customers, assess competitive products, or qualify new business opportunities
Qualification
Required
Experience and knowledge in the Systems integration market
Strong technical skills including audio signal flow, audio gain structure, sound reinforcement, DSP, paging systems, voice & video over IP standards, soft conferencing applications, audio conference systems, control systems, BYOD systems, video projection, etc
At least 3-5 years of AV experience as a System Designer, Project Manager, programmer, or technician
Understanding of network routing and switching environments. Knowledge of multicast/unicast transport traffic and protocols. The candidate must demonstrate experience in the implementation of AV devices on networks
College or undergraduate degree in Audio Visual, Telecommunication, Electronics, Networking, similar, or equivalent work experience
Knowledge of Microsoft and Apple operating systems for computers and mobile devices, MS Office, Visio, AutoCAD, Salesforce (an asset)
Geared toward customer service
Strong communication skills
Dynamic, inquisitive, resourceful, autonomous, responsible, patient, and positive
A valid driver's license and valid passport are required
Preferred
Multilingual
Microsoft Teams certifications, Zoom certifications, Google Meet certifications
SFM product certifications such as: Shure, Bosch, LEA, Netgear, Just Add Power, RTI, etc
Any other product certifications from our industry such as: Crestron, AMX, Extron, Q-SYS, Symmetrix, Biamp, etc
Experience in Pro audio, video, lighting, or broadcast
Benefits
A company-wide 4-day work week—a first in our industry
Hybrid work model
Flex-time arrangements
30-day per year allowance to work from anywhere, globally
Car charging stations on premises.
RRSP employer match program.
Discounted employee pricing on products from the brands we distribute.
Extended health benefits.
Company
SFM
SFM provides customized go-to-market solutions to the audiovisual, live entertainment, and media production industries.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase