Spotify · 6 hours ago
Customer Success Manager, Ad Sales
New York, NY
Full-time
Hybrid
Mid Level
$65K/yr - $94K/yr
3+ years expSpotify is a leading music and podcast streaming service, and they are seeking a Customer Success Manager within their Advertising Sales team. In this role, you will build client relationships, support the sales cycle, and optimize campaigns to enhance revenue growth and customer satisfaction.
AudioCloud ComputingMusicMusic StreamingPodcast
Responsibilities
Build deep client relationships to deliver outstanding customer service to Spotify’s advertiser and agency partners
Act as the client’s primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle
Be responsible for the RFP response and media planning strategy across all buying channels
Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups
Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes
Lead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking
Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives
Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business
Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally)
Serve as the product authority by educating clients and their agencies on Spotify’s new and existing products, as well as advising on standard processes and tailored campaign optimizations
Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling
Own the post-campaign analysis with takeaways and recommendations to drive repeat business
Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time
Adhere to internal standard methodology guidelines, processes, and operating cadences
Qualification
Required
You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business
You have a minimum of 3 years experience in digital media, planning and/or buying
You have strong industry knowledge and a desire to grow within the digital media industry
You have a strong understanding of advertising performance metrics and the advertising ecosystem
You have a reputation of providing outstanding customer service
You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes
You are able to craft impactful sales rationale stories by using data and research
You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization
You work effectively with cross-functional teams and all levels of management (internally and externally)
You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills
You possess strong presentation and communication skills
You have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems
Benefits
Health insurance
Six month paid parental leave
401(k) retirement plan
Monthly meal allowance
23 paid days off
13 paid flexible holidays
Company
Spotify
Spotify is a commercial music streaming service that provides restricted digital content from a range of record labels and artists.
5001-10000 employees
H1B Sponsorship
Spotify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (140)
2024 (117)
2023 (169)
2022 (259)
2021 (172)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$2.09BKey Investors
ValueAct CapitalManhattan Venture Partners (MVP)Goldman Sachs Investment Partners
2023-02-10Post Ipo Equity
2021-02-25Post Ipo Debt
2018-04-03IPO
Leadership Team
Alex Norstrom
Co-CEO
Daniel Ek
Chairman & CEO
Recent News
2026-01-11
Company data provided by crunchbase