Customer Success Manager jobs in United States
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Springboards.ai · 7 hours ago

Customer Success Manager

positionNew York, NY
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date4+ years exp

Springboards.ai is a suite of AI-powered tools designed to inspire and support creative teams. The Customer Success Manager will act as a strategic partner to clients, guiding onboarding and adoption while helping teams integrate Springboards into their workflows.

AdvertisingArtificial Intelligence (AI)Information Technology
Hiring Manager
Kris Owens
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Responsibilities

Own onboarding and help teams embed Springboards into daily workflows
Deliver tailored training for strategists, creatives, and comms planners
Build strong relationships and identify internal champions
Track usage trends and spot risks or growth opportunities
Bring feedback to the product team and advocate for client needs
Create scalable playbooks and solutions
Keep account info and action plans up to date

Qualification

Client relationship managementAgency marketing dynamicsData analysisCreative tech/SaaS experienceWorkshop facilitationProactive mindsetPresentation skillsCommunication skillsOrganizational skills

Required

4+ years in an agency, brand or creative tech/SaaS role, ideally with experience managing client relationships
Confident presenter and facilitator, comfortable running workshops and guiding teams through new ways of working
Strong understanding of agency or brand marketing dynamics, especially how strategy and creative teams collaborate day to day
Great communicator who builds trust quickly and knows how to turn conversations into momentum
Highly organised and detail-oriented, with the ability to manage multiple clients, timelines and stakeholders with ease
Comfortable with data, able to read usage trends and translate them into smart, actionable insights
Proactive and curious, always looking to improve, experiment and help shape how we support our clients

Benefits

Competitive salary + ESOP
Hybrid work with intentional in-person time

Company

Springboards.ai

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Your /Shortcut in the creative process, Springboards combines agency intuition & experience with the speed of artificial intelligence.
dateFounded in 2023
location
Noosa, Queensland, AUS
people-size2-10 employees
web-link
https://springboards.ai/news

Funding

Current Stage
Early Stage
Total Funding
$3.16M
Key Investors
Blackbird Ventures
2025-02-13Seed· $3.16M

Recent News

Springboards.ai
World’s First LLM Benchmark for Creativity Finds AI Tools are More Similar Than You Think
2025-10-21
AdExchanger
This AI Startup Encourages Hallucinations For The Sake Of Creative Inspiration
2025-06-25
Springboards.ai
Advertising Industry Associations Partner to Launch World’s First LLM Benchmark for Creativity
2025-06-11
Company data provided by crunchbase