NC Department of Adult Correction ยท 10 hours ago
User Support Technician I - (Harnett CI)
Harnett County, NC
Full-time
Onsite
Entry Level
$55K/yr - $82K/yr
2+ years expThe NC Department of Adult Correction is one of the largest state agencies in North Carolina, responsible for the care and custody of adults sentenced for violating state laws. They are seeking a User Support Technician I to provide technical support to users, including hardware and software installation, troubleshooting, and training staff on computer usage.
GovernmentPublic SafetyRehabilitation
Responsibilities
Interacting with a broad range of users which requires strong communication skills and the ability to use a variety of technical resources for providing technical support
Setting up and installing computer hardware, software, and/or peripheral equipment
Performing minor repairs to hardware, software, and/or peripheral equipment. Imaging and/or reimaging CPUs. Loading software and databases
Conducting computer diagnostics to determine the nature of problems
Assigning and/or updating User Profiles
Troubleshooting network login (Active Directory) setups, password resets, and Email/FIORI logins (North Carolina Identity Management System). Troubleshooting tablets used for electronic rounds
Recommending the purchase and/or repair of equipment
Conducting minor repairs to Copiers and/or Fax Machines
Training staff on how to use a computer and/or related equipment
Working with maintenance staff on wiring needs for the facility computers
Maintaining inventory of computers and computer related hardware/software, to include assigned laptops. Performing monthly and quarterly inventory of all computer assets
Performing other Administration duties as assigned
Qualification
Required
Associate's degree in computer science or an IT related field from an appropriately accredited institution
High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. (Coursework in computer or information technology may be substituted year-for-year for the required experience)
An equivalent combination of education and experience
Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions
Working knowledge of software and hardware installation processes and procedures
Knowledge of system security protocols
Preferred
Current DAC Employee
Experience with electronic health records system (HERO)
Experience setting up and troubleshooting video tele-psychiatric clinics
OPUS experience
Benefits
State Benefits
Company
NC Department of Adult Correction
The NC Department of Adult Correction protects the public by collaboratively focusing on rehabilitation, protection, innovation, accountability, and professionalism.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ashley Moore
Chief Probation/Parole Officer
D'Asia Bell
Chief Probation/Parole Officer
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