National Record Retrieval, LLC · 6 hours ago
Client Services Representative
Carmel, IN
Full-time
Onsite
New Grad, Entry LevelNational Record Retrieval is a record retrieval company that obtains medical records and itemized billing statements for litigation purposes. The Client Service Account Representative will be the main point of contact for assigned clients, providing day-to-day support and managing client relationships.
ConsultingHealth CareLegalMedical
Responsibilities
Manage incoming client calls and high-volume actionable emails
Help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board
Resolve a variety of client issues i.e. NRR portal issues, discrepancies with records received, updates on pending orders, billing issues, etc
Develop and maintain a thorough knowledge of NRR portal, NRR services, and NRR internal processes
Qualification
Required
Manage incoming client calls and high-volume actionable emails
Help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board
Resolve a variety of client issues i.e. NRR portal issues, discrepancies with records received, updates on pending orders, billing issues, etc
Develop and maintain a thorough knowledge of NRR portal, NRR services, and NRR internal processes
Problem Solving and Critical Thinking- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason when dealing with client issues
Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments
Oral Communication - Speaks clearly and professionally in positive or negative situations; Responds well to questions; Participates in meetings
Written Communication - Writes clearly and informatively; Able to read and interpret written information
Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
The ability to interact with people across all levels of the business
Extreme attention to detail
Ability to multitask
Demonstrated ability to work in a fast‐paced environment
Sufficient patience to do repetitive work correctly
Ability to fill out forms exactly
Effectively prioritize workload and meet deadlines
Ability to follow directions exactly
Sophisticated organizational skills, including physical resources (such as files, manuals, etc.) and non‐physical resources (such as calendars, appointments, events, client contact records, images, etc.)
A self‐starter who can work well independently
Preferred
College Education preferred
Client Service experience preferred
Company
National Record Retrieval, LLC
National Record Retrieval has developed their business around the customer by leveraging technology to deliver the best customer experience in medical record management.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Lima
Co-Founder
Toby Pearson
Chief Operating Officer
Company data provided by crunchbase