Wilshire Benefits Group · 2 days ago
Employee Benefits Specialist
Troy, MI
Full-time
Onsite
Entry Level
1+ years expWilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being as an Employee Benefits Specialist on our Client Services Team. In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries and resolving issues as a dedicated employee benefit advocate.
ConsultingEmployee BenefitsHuman ResourcesInsurance
Responsibilities
Process additions, changes, and deletions of member enrollments quickly without sacrificing accuracy
Ensure enrollments are received by carriers through various systems
Answer employee level questions during open enrollment and throughout the year. Order ID cards, address benefit-related inquiries, and log every task with precision—all within 24-48 hours!
Act as the bridge between members and insurance carriers to resolve claims and service issues
Manage the advocacy inbox and meticulously document tasks
Deliver exceptional service to our internal and external clients
Craft clear, accurate, and engaging Open Enrollment materials, including employee benefit booklets
Qualification
Required
1+ years of experience working with employee health insurance benefits
Passion for and commitment to delivering exceptional customer service
Strong data entry and accuracy skills / experience working with detailed data
Proven experience responding to client and/or employee support requests
Ability to diligently track and maintain data, consistently populate internal systems, and stay organized
Ability to work independently and as a team member to respond to varying client needs
Ability to create, edit, and proofread documents; Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe
Willing to work onsite
Preferred
Bachelor's degree preferred
Licensed in Life and Health a plus
Employee Navigator / benefits administration knowledge helpful
Experience in MS Publisher helpful
Benefits
Robust and competitive benefits package
Award-winning work environment
Company
Wilshire Benefits Group
Wilshire Benefits Group provides business solutions and comprehensive employee benefit solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase