Apply on Employer Site

Inter-Con Security · 10 hours ago

Regional Security Account Manager (80320)

Kansas City, MO

Full-time

Onsite

Mid, Senior Level

5+ years exp

Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers. The Regional Account Manager is responsible for managing daily Security Officer operational staffing, conducting quality assurance inspections, and ensuring high standards of service delivery in the assigned region.

Physical SecuritySecurity

Responsibilities

Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives

Conduct quality assurance inspections, monitor, and manage their direct management team, along with the Security Officers in the assigned region

Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders

Serve as Inter-Con’s Regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time

Oversee the training and operational employment of Field Supervisors and Security Officers

Ensure the highest standards of conduct, appearance, performance, and training are being met at all times

Keep the Senior Vice President of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner

Qualification

Security operations understandingContracts managementOperational KPIsMS WordMS ExcelProject managementMulti-taskingCustomer service orientationInterpersonal skillsCritical thinkingTime managementTeamwork

Required

Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. - MS Word, Excel, Access, SharePoint)

Understand operational KPIs and ability to utilize data to drive operations

Strong interpersonal, critical thinking, time management, and multi-tasking skills required

A great communicator that gets the value of teamwork. Able to interact in a corporate environment and effectively communicate with all levels of management

Must be flexible and possess the ability to meet deadlines in a high tempo, ever changing, fast paced, sometimes stressful environment

A dependable team player with business maturity, enthusiasm, and a positive work attitude

Customer Service orientation required

Must be able to travel up to 50%

Prolonged periods of sitting at a desk and working on a computer

Various periods of operating, transiting, maneuvering in the field environments

Must be able to lift up to 15 pounds at times

Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone service

Preferred

An understanding of security operations and contracts management preferred

Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and project management role