WAI Global · 5 hours ago
Technical Services Technician - Continues Improvement
Cowpens, SC
Full-time
Onsite
Entry, Mid Level
2+ years expWAI Global is a company specializing in automotive electric equipment. They are seeking a Technical Services Technician responsible for testing, investigation, evaluation, and diagnosis of automotive electric equipment while ensuring customer satisfaction and support.
Industrial EngineeringIndustrial ManufacturingManufacturing
Responsibilities
Perform Quality reliability testing and failure mode analysis
Inspections and testing of Quality Response System (QRS) evaluations
Warranty claims evaluations
Validation of supplier samples against OE and WAI specifications
Communication with Sales and Director of Quality in regard to product quality related issues
Communication leading to completion of improvement projects
Provide telephone customer technical support
Inter departmental Technical Support
Gain & maintain customer confidence. This means being “the voice of the customer”
Perform Tester calibration and repairs
Maintain and enforce all company policies pertaining to the Quality Dept
Maintain high levels of productivity, efficiency, and quality
Responsible for the adhering to the policies set forth by the Director of Quality, and WAI Engineering
Direct use of our Quality Response System and all features contained within. A system of tracking customer complaints of quality concerns
Use of measuring/testing equipment, and mechanical tools while performing work item and customer evaluations
Perform Quality reliability testing and failure mode analysis
Inspections and testing of product in QRS evaluations
Validation of supplier samples against OE and WAI specifications
Testing equipment calibration and repairs
Detail diagnostics (at the component level) of WAI products related to customer evaluations of labor claims or customer specific requests via the QRS system
Interaction with all WAI departments by providing technical support (Sales, Customer Service, Product Management and others)
Managing and providing technical telephone support to customers related to rotating electrical equipment and components
Assisting customers with cross references and product lookup
Monitor progress in resolution to identified problems leading to completion of improvement projects
This position may require travel when needed for support activities due to quality issues or training
Other non-Quality related duties may be needed and assigned
Qualification
Required
College Diploma with min 2 years of related industry experience or High School diploma with min of 5 years of related industry experience
2-5 years of related experience in automotive industry
Good working knowledge of DC vehicle electrical systems
Prior knowledge of commodities to be working with Alternators and Starters specifically and testing and diagnosing failure modes within these commodities
Good understanding of electronics in automotive applications
Mechanically inclined and must be able to work with hand tools and different types of measuring/testing equipment
Windows environment working knowledge of Microsoft Office with emphasis on Excel, Power Point Presentation and Outlook
Following instructions, responding to management direction, must be mechanically inclined
Able to work with a variety of mechanical tools and measuring/testing equipment
Good verbal and written communication skills needed
Ability to effectively present information in reports, PPT presentations and in one-on-one or small group situations with customers/employees
Use time efficiently, work well under pressure, safety and security conscious, and customer satisfaction focus
Preferred
ASE certification and asset
Phone experience or customer service experience a plus
Company
WAI Global
WAI Global is a manufacturer and distributor of industrial products for the automotive, agricultural, industrial, and marine industries.
501-1000 employees
H1B Sponsorship
WAI Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Ryan Moul
CEO
Bryn Kahrl
Chief Operating Officer
Recent News
LinkedIn
2024-04-09
Company data provided by crunchbase