Crossfuze · 1 month ago
ServiceNow Development Team Lead - CSM
United States
Full-time
Remote
Senior LevelCrossfuze is seeking a ServiceNow Development Team Lead who will build and lead a strong technical team while working with customers to design effective ServiceNow solutions. The role involves overseeing implementation, providing mentorship, and ensuring high-quality development practices within an Agile Scrum framework.
ConsultingConsumer SoftwareEnterprise SoftwareInformation ServicesInformation TechnologyIT ManagementSoftware
Responsibilities
Lead the team using Agile Scrum methodology, including facilitating daily standups, sprint planning sessions, and sprint retrospectives
Build and maintain a strong team spanning multiple geographies and time zones
Recognize obstacles impacting team efficiency, monitor performance KPIs, and collaborate with stakeholders to resolve issues or escalate when necessary
Provide mentorship and development guidance to junior team members and less experienced consultants
For Extend type projects, collaborate directly with clients to deliver continuous value through regular cadence meetings, joint backlog grooming, and story development
Review user stories for technical validity and provide design guidance before development begins
Coordinate and distribute work assignments effectively across team members
Perform code reviews, ensuring all developed functionality meets functional and technical standards and follows best practices
Perform hands-on ServiceNow development, including system configuration, integrations, and custom application coding when required
Ensure all developed work goes through a formal QA process including peer review, test scripts, and test results related to each story
Conduct sprint reviews and solution demonstrations for clients
Oversee the creation and maintenance of technical documentation, ensuring the team adheres to quality standards
Manage the release process, including preparing update sets, documenting detailed release steps, and guiding the team to ensure smooth promotion to production
Oversee defects management, including root cause analysis, coordinating defect fixes, and implementing continuous quality improvements
Advise clients on platform health best practices, including assistance with upgrades, patching, and release management
Analyze problems and recommend remediation solutions
Conduct technical training and knowledge transfer sessions
Continuously enhance ServiceNow skills by staying current on new releases and features
Build ServiceNow expertise by obtaining new micro and main line certifications as required by Crossfuze
Maintain 75% billable utilization target
Perform other duties as assigned and requested
Qualification
Required
Specific Customer Service Management (CSM) ServiceNow experience
Experience leading a team using Agile Scrum methodology
Ability to build and maintain a strong team spanning multiple geographies and time zones
Experience recognizing obstacles impacting team efficiency and monitoring performance KPIs
Ability to provide mentorship and development guidance to junior team members and less experienced consultants
Experience collaborating directly with clients to deliver continuous value
Ability to review user stories for technical validity and provide design guidance
Experience coordinating and distributing work assignments effectively across team members
Experience performing code reviews to ensure functionality meets standards
Hands-on ServiceNow development experience, including system configuration, integrations, and custom application coding
Experience ensuring developed work goes through a formal QA process
Ability to conduct sprint reviews and solution demonstrations for clients
Experience overseeing the creation and maintenance of technical documentation
Experience managing the release process, including preparing update sets and documenting release steps
Experience overseeing defects management and implementing continuous quality improvements
Ability to advise clients on platform health best practices
Experience analyzing problems and recommending remediation solutions
Experience conducting technical training and knowledge transfer sessions
Ability to continuously enhance ServiceNow skills by staying current on new releases and features
Ability to build ServiceNow expertise by obtaining new micro and main line certifications
Ability to maintain a 75% billable utilization target
Company
Crossfuze
Crossfuze is a provider of consulting, design, implementation services, and resale of the ServiceNow® technology platform.
Founded in 2000
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-05Acquired
Leadership Team
Bruce Bishop
CFO
Recent News
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