igloo · 6 days ago
Access Control Deployment Project Manager
Texas, United States
Full-time
Onsite
Mid Level
3+ years expIgloo is seeking a highly organized and execution-oriented Access Control Deployment Manager to coordinate and deliver access control hardware and technology installations across various job sites. The role involves managing project schedules, ensuring site readiness, and acting as a central point of coordination among customers, field teams, and internal stakeholders to guarantee a high-quality customer experience.
ElectronicsProperty ManagementSecuritySmart Home
Hiring Manager
Hazel lee
Responsibilities
Own end-to-end coordination of access control deployment and installation projects from handoff through completion and post-deployment support
Translate sales or customer handoffs into clear, executable deployment plans
Manage multiple concurrent deployments with shifting timelines and priorities to ensure deployments occur on-time and to specification
Develop and maintain detailed project schedules, task trackers, deployment blockers and deployment documentation. Proactively surface and resolve issues
Lead or coordinate pre-installation site walkthroughs with customers, installers, and internal teams
Develop and maintain pre-install readiness checklists and ensure all checklist items are validated and signed off prior to scheduling installation, validating:
Power sources, voltage, and electrical readiness
Network connectivity, cabling paths, and IT requirements
Mounting locations, physical clearances, and access points
Environmental conditions and operational constraints
Safety, access permissions, and site operating hours
Proactively identify gaps, risks, or blockers early before installation is scheduled and proactively drive resolution
Coordinate corrective actions with customers, facilities teams, electricians, IT teams, and installers to prevent failed or partial installs
Ensure materials, equipment, documentation, and permits are available and staged ahead of installation
Be the accountable owner for site readiness— no install proceeds without confirmed readiness or documented risk acceptance
Schedule installers and subcontractors aligned with site readiness and customer availability
Coordinate with stakeholders regarding material ordering, shipping, inventory, and staging to support deployment
Support field teams during deployments by answering questions, resolving issues, and coordinating real-time problem solving
Troubleshoot installation issues and escalate appropriately while maintaining ownership
Ensure installation quality, safety, and documentation standards are met
Serve as a primary point of contact for customers throughout deployment, installation, and immediate post-deployment phases
Set clear expectations on timelines, site requirements, and responsibilities
Coordinate onsite meetings, walkthroughs, and acceptance reviews and sign-offs
Communicate status updates, delays, risks, and resolutions clearly and professionally
Remain accountable for customer issues after deployment, ensuring problems are tracked, owned, and resolved—even when execution requires other teams
Coordinate with the relevant stakeholders to resolve post-deployment issues or site-specific problems
Support handoff to ongoing support teams while ensuring no open issues are left unresolved
Identify recurring problems and feed learnings back into readiness checklists and processes
Develop and improve deployment playbooks, checklists and documentation
Capture lessons learned from deployments and recommend improvements to tools, processes, and coordination workflows
Ensure accurate updates in project management, inventory, and billing systems
Qualification
Required
Strong experience coordinating hardware, access control, security, IoT, or low-voltage system installations
3–6 years of experience in project coordination, field deployments, installation management, or operations roles
Demonstrated ability to manage multiple concurrent deployments with high attention to detail
Hands-on understanding of site readiness requirements (power, network, mounting, access)
Excellent organizational, communication, and follow-through skills
Proven ability to proactively identify problems and drive them to resolution across teams
Comfortable working with customers, installers, subcontractors, and cross-functional internal teams
Willingness and ability to travel to customer sites as needed
Preferred
Experience with electronic security systems, access control, cameras, or building technology installations. Ability to use basic electronic troubleshooting tools such as multimeters
Familiarity with construction drawings, site surveys, and low-voltage installations
Experience with project tracking tools and CRM systems
Strong customer-facing experience in operational or technical delivery roles
Company
igloo
A global leader in software-first access control technology that combines retrofit-friendly hardware and integrated enterprise software, enabling properties and communities to manage and scale access reliably, online or offline.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$12M2022-03-17Series B· $12M
Leadership Team
Matthew Ng
Chief Product Officer
Recent News
Google Patent
2025-05-04
2025-04-02
2025-04-02
Company data provided by crunchbase