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Kaiser Permanente · 2 hours ago

IT Support Technician

California-Fontana-Fontana Valley Annex West

Full-time

Onsite

Entry Level

2+ years exp

Kaiser Permanente is seeking an IT Support Technician who is primarily responsible for providing first and second level support to resolve problems with products and applications. The role involves maintaining computer systems, interacting with vendors, and ensuring customer service standards are met.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate

Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback

Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)

Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems

Supports efforts to analyze and prioritize incoming requests and alerts

Follows procedures for incident escalation and notification to leadership

Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor)

Resolves non-complex problems and attempts to resolve complex problems

Follows and supports the development of standard operating procedures

Supports tracking and documentation of details of problems, status of service requests, and resolutions

Supports efforts to meet key performance indicators (e.g., performance, availability, capacity)

Supports the documentation of workarounds for problem records and changes to proactive processes

Reviews information (e.g., procedures, installation, configuration) related to new technology

Provides the knowledge repository for routine and moderately complex technical support

Supports the execution of disaster recovery and business continuity processes and events

Qualification

IT support experienceComputer systems maintenanceBachelor's degreeCustomer service skillsProblem-solving skills

Required

Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment

Company

Kaiser Permanente

Glassdoor3.9

Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.

Founded in 1945

Oakland, California, USA

10001+ employees

https://healthy.kaiserpermanente.org

H1B Sponsorship

Kaiser Permanente has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)