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Carlton Industrial Solutions · 2 hours ago

Service Technician

Wilson, NC

Full-time

Onsite

New Grad, Entry Level

Carlton Industrial Solutions is a company focused on providing value to industrial customers through reliable weighing solutions. The Service Technician plays a vital role in performing maintenance, calibrations, and repairs on industrial scales and weighing equipment to ensure customer safety and compliance.

Manufacturing

No H1B

Responsibilities

Able to recognize safety hazards related to specific jobs and tasks and to proactively plan to remove or successfully mitigate risks in support of CIS and Customer Safety requirements

Successfully obtain required Commercial Driver’s License (CDL) within six months of date of hire; actively support all CDL maintenance requirements; drive safely and obey DOT guidelines at all times

Answer the bell - always be on-time, ready to serve, and demonstrate the highest level of professionalism at all times; Proactively plan for every service order and request

Performs calibrations and preventative maintenance duties on industrial scales and other weighing equipment; ensure all regulatory and quality requirements are supported (ex. Carlton Scale Industrial Standards, Customer-specified Standards, ISO, etc.)

Actively listen to customer feedback and information to align on expectations and what will be required for success

Ensure clear communication when things do not go to plan to avoid surprises and uncertainty or if service work will be required to span multiple trips or time periods

Diagnose and troubleshoot customer equipment; ensure connections and integration points with other equipment is understood and whether or not we may need other support to understand root causes of issues (ex. Third party PLC controllers, other production equipment, material handling systems, etc.)

Ensure all customer service level agreements/requirements are achieved to support their production goals

Ability to work overtime and on a rotating on-call schedule including nights and weekends based on customer demand

Support all workflow and Service Order (SO) data management requirements for CIS. This includes the use of all company provided tools, applications, and resources to manage the entire lifecycle of an SO and includes time keeping, service notes, customer signatures, and related details

Proactively discuss risks with customers and how they may provide opportunities to upgrade and convert existing equipment or to sell service contracts for preventative maintenance agreements with expanded service offerings or more frequent visits

Explore conversations with customers who are interested in modernizing and upgrading their equipment; leverage CIS Lead Management tool for efficient communication

Develop and maintain strong collaborative relationships with sales to create long-lasting customer relationships and to proactively discuss values of repair v. replace options

Solicit referrals for new customers and direct this information to sales staff and service manager on a regular basis

Maintain all inventory and tools in accordance with company policies and procedures

Qualification

TroubleshootingElectrical devicesMechanical devicesData managementMechanical aptitudeBasic math skillsCommunication skillsTeamworkSelf-starter

Required

High School diploma required

Must pass drug and background checks to support all CIS & customer requirements

Capable and comfortable working in new locations, with new people, every day

Experience troubleshooting and diagnosing electrical, mechanical, and electromechanical devices is essential

Experienced and comfortable working with primary modes of digital communication, data management, and documentation tools (MS Office, ERP & CRM systems, and work order and service dispatch systems)

Self-starter capable of working independently with little or no direct supervision; equally capable and effective working in teams and groups

Able to clearly document all aspects of service required and performed

Able to communicate clearly and concisely with CIS customers and associates

Will be required to operate fork truck

Ability to travel across the Mid-Atlantic (and across Carlton's growing footprint) 25% of the time; travel may be higher or lower based on business need

Able to frequently lift heavy objects, which may include: 50 lb test weights and other equipment, up to 100lbs

Push/Pull ten 50 lb test weights on cart

Lifting 50 lb test weights from floor to waist, waist to shoulder and shoulder to overhead as job assignment dictates

Repetitive lifting of 50 lb test weights from vehicle to weight cart and weight cart to customer equipment

May include lifting heavy objects while climbing, bending, stooping, reaching, etc

May be required to wear respirator or various other PPE on required jobs

Able to perform the essential job functions at elevations, in confined, cold, wet, hot, humid, or unsanitary conditions as well as a combination of these

Able to efficiently use all types of hand tools, power tools and hydraulic controlled devices; must provide own basic hand tools

Able to read digital and analog indicated meters and weighing devices

Must have good mechanical aptitude and knowledge of electrical theory

Must maintain valid drivers license and be able to drive company vehicle extended hours with few breaks up to eight hours a day and more if overtime is required

Must have good verbal/written communication skills and understand basic math skills including converting measurements

Able to communicate with customers and employee in a clear and concise manner

Preferred

Associates or higher degree in electronics, industrial maintenance, or related field work or experience

Experience in the weighing industry

Company

Carlton Industrial Solutions

Since 1933, Carlton Industrial Solutions has forged a reputation as the trusted industry expert and service partner by providing innovative weighing and automation solutions to the most complex operational challenges.

Founded in 1946