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ID Projetos Educacionais · 17 hours ago

Network Operations Center Apprentice

Palm Harbor, FL

Full-time

Onsite

New Grad

ID Projetos Educacionais is offering a competency-based apprenticeship for individuals seeking to gain hands-on experience in network operations. The NOC Apprentice will monitor and manage enterprise systems, infrastructure, and applications while utilizing various monitoring tools to ensure optimal performance and uptime.

Management Consulting

Responsibilities

Monitor a cloud-based 24/7/365 uptime web application

Assist in maintaining the company’s enterprise monitoring, alerting, reporting, and analysis suite of tools

Create, monitor, and ensure incident tickets are resolved

Monitor scheduled jobs, the delivery of files, completion of SSIS packages, and provide escalation as needed

Respond to alerts and notify the various internal/external teams to assist in problem resolution

Assisting in conference call setups for outages, initiating SWAT call to ensure all technical resources are engaged, and assisting in diagnosing the issue

Collecting the information for the Root Cause Analysis documentation for internal and external customers on a timely basis

Understand basic troubleshooting methodologies

Maintain and follow the company’s MAC processes

Maintain detailed documentation on the company’s infrastructure inventory which includes but is not limited to the model numbers, processor specifications, memory, licensing, versions, patches, changes, topology, and physical connectivity drawings

Willing to do shift work as required

Willing to work weekends as required

Qualification

TCP/IPNetwork MonitoringFirewallsSwitchingRoutingLoad-balancersIIS TroubleshootingAnalytical SkillsMulti-taskingAttention to DetailTeamwork

Required

Minimum high school graduate; General Education Development (GED)

Willing to work onsite at GSI's headquarters in Palm Harbor, Florida daily

Willing to do shift work as required

Willing to work weekends as required

Working knowledge of TCP/IP, Network Monitoring, firewalls, load-balancers, switching and routing

Ability to monitor, report, and troubleshoot switches, routers, and firewalls, as well as DNS, IDS/IPS, and other utility applications

Working knowledge of basic IIS application troubleshooting

Have strong analytical skills and the ability to present findings and make decisions in a fast-paced, growing environment

Ability to work and communicate with internal and external clients/customers

Ability to learn and retain information in a fast-paced environment

Demonstrate excellent attention to detail

Ability to multi-task efficiently

Ability to work independently and/or as a part of a team

Ability to have a highly flexible schedule

Have reliable transportation

Ability to work 3rd shift

Physical requirements of the job may include but are not limited to: Ability to lift 50lbs, sit or stand for long periods of time, stay awake during evening and night shifts

Willing to work irregular hours as needed

Willing to accept various projects and tasks as needed