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Iberdrola · 1 month ago

Manager - Billing

United States Of America, New York, Binghamton

Full-time

Onsite

Senior Level

$126K/yr - $157K/yr

7+ years exp

New York State Electric and Gas (NYSEG) is seeking a Manager of Billing responsible for the accurate and timely billing for customers. The role involves directing a team to ensure compliance with regulatory requirements and service quality indicators while managing billing operations.

EnergyHydroelectricRenewable EnergySustainability

Responsibilities

Manages billing processes, systems and vendors to ensure timely accurate bill issuance/revenue generation (~ 976K bills monthly for $3.3B annually)

Manages billing back-office responsible for resolving outsorts, EMMAs, implausibles, bill adjustments, meter exchanges, price loads, and OOB invoices to ensure timely accurate bill issuance

Manages team of employees in Binghamton and a remote workforce

Responsible for project support including AMI, CRMB, CDG and Robotics Process Automation (RPA)

Compliance with all NY Billing Regulations, SOX Controls, and CEO Certifications

Collaboration with NYSEG/RGE departments (Meter Services, Supplier Services, Regulatory, Appeals, Contact Centers, etc) to ensure timely accurate billing and customer communication

Qualification

SAP IS-U/CCSBilling operationsChange managementAnalytical skillsLeadership skillsProject managementMicrosoft ExcelMicrosoft WordMicrosoft PowerPointInterpersonal skillsCommunication skills

Required

Bachelor's degree in Accounting, Business, Finance, Economics or Information Technology with 7 years relevant experience in utility credit & collections, finances, and/or billing operations (or significant and advanced experience in these fields for over 15 years) required

Experience with SAP IS-U/CCS utility business processes in the areas of: Billing and Invoicing; Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics

In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company

Leadership skills: analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group

Ability to manage employees in a unionized and salaried workforce

Knowledge of customer billing and accounting processes

Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives

Excellent analytical, interpersonal, verbal and written communication skills

Proficient in SAP, Microsoft Excel, Word, and Power Point applications

Strong problems solving, prioritization, and project management skills