NC Department of Adult Correction · 12 hours ago
User Support Technician I - (Columbus CI)
Columbus County, NC
Full-time
Onsite
Entry Level
$55K/yr - $82K/yr
2+ years expThe NC Department of Adult Correction is one of the largest state agencies in North Carolina, responsible for the care and supervision of adults sentenced for violating laws. They are seeking a User Support Technician I to provide technical support, including setting up and repairing computer hardware and software, conducting diagnostics, and training staff on technology usage.
GovernmentPublic SafetyRehabilitation
Responsibilities
Interacting with a broad range of users, requiring strong communication skills and using technical resources to provide support
Setting up, installing, and/or repairing computer hardware, software, and/or peripheral equipment, including copiers and fax machines
Imaging/reimaging CPU’s, loading software and databases, and assigning and/or updating User profiles
Conducting computer diagnostics to determine the nature of problems and troubleshooting tablets used for electronic rounds
Troubleshooting network logins, (Active directory) setups, password resets, and Email/Beacon logins (North Carolina Identity Management System)
Recommending the purchase and/or repair of equipment and working with maintenance staff on wiring for facility computers
Training staff on the use of computer(s) and related equipment
Performing and maintaining monthly and quarterly inventory of all computer assets, including related hardware, software, and assigned laptops
Qualification
Required
Associate's degree in computer science or an IT related field from an appropriately accredited institution
High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role
Coursework in computer or information technology may be substituted year-for-year for the required experience
An equivalent combination of education and experience
Basic knowledge and understanding of a wide variety of technologies to effectively support users' technical needs
Strong communication skills
Setting up, installing, and/or repairing computer hardware, software, and/or peripheral equipment, including copiers and fax machines
Imaging/reimaging CPU's, loading software and databases, and assigning and/or updating User profiles
Conducting computer diagnostics to determine the nature of problems and troubleshooting tablets used for electronic rounds
Troubleshooting network logins, (Active directory) setups, password resets, and Email/Beacon logins (North Carolina Identity Management System)
Recommending the purchase and/or repair of equipment and working with maintenance staff on wiring for facility computers
Training staff on the use of computer(s) and related equipment
Performing and maintaining monthly and quarterly inventory of all computer assets, including related hardware, software, and assigned laptops
Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions
Working knowledge of software and hardware installation processes and procedures
Knowledge of system security protocols
Benefits
State Benefits
Company
NC Department of Adult Correction
The NC Department of Adult Correction protects the public by collaboratively focusing on rehabilitation, protection, innovation, accountability, and professionalism.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ashley Moore
Chief Probation/Parole Officer
D'Asia Bell
Chief Probation/Parole Officer
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