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N.C. Department of Information Technology · 1 day ago

Rehabilitation Casework Technician

Rockingham County, NC

Full-time

Hybrid

Entry Level

2+ years exp

The North Carolina Department of Health and Human Services is one of the largest agencies in the state, focusing on the health and well-being of North Carolinians. They are seeking a Rehabilitation Casework Technician to provide administrative and casework support to Rehabilitation Counselors and the Independent Living program, assisting individuals with disabilities in achieving their employment and independence goals.

Information Technology & Services

Work & Life Balance

Responsibilities

Interviewing consumers and gathering diagnostic data to assist counselor with determining eligibility and required rehabilitation/independent living services

Assist with develop a written plan of services in conjunction with the consumer, parent and/or guardian; inputting casework data into relevant applications throughout the rehabilitation process

Preparing documents including authorizations and correspondences as needed; and completing all related administrative tasks in tandem with the processing assistant

Monitor the consumer's progress throughout the service delivery process

Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed

Document service delivery and case progress in the case management system as required by agency policy

Qualification

Cultural sensitivityAdministrative supportData entryDocument preparationProfessionalismEffective communication

Required

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience

Preferred

Experience engaging with individuals from under served, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers

Proficiency in performing routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail

Demonstrated ability to provide effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast-paced environments