NEOGOV · 2 weeks ago
Utility Billing Assistant
Monroe, WA
Full-time
Onsite
Entry Level
$73K/yr - $93K/yr
2+ years expThe City of Monroe is seeking a detail-oriented and customer-focused professional to join their Finance Department as a Utility Billing Assistant. This role involves preparing and processing utility bills, managing customer accounts, and providing exceptional customer service while handling collections and lien activities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Generate monthly utility billing of water, sewer, and storm water for customers’ and City accounts
Receive and respond to high volume of utility customer inquiries, complaints and requests by telephone, walk-ins at the front counter or in writing for assigned customer accounts. Ensure inquiries are handled promptly and professionally
Respond to customers professionally and in a pleasant, courteous manner
Monitor the collection status and promises to pay of all accounts; file liens with County on 60-day accounts, send 90-day accounts to collection
Prepare liens as necessary for Finance Manager signature and filing
Troubleshoot billing and meter reading software issues, contacting the vendor as needed
Review delinquent accounts with Finance Manager prior to shut-off. Prepare shut-off listing and provide copies to Public Works and Finance Department as required
Generate utility billing file transfer for printing and mailing by outside vendor to meet scheduled deadlines
Prepare handhelds for meter reading by Public Works Department. Ensure routes for meter reading are properly sequenced according to meter reader requests utilizing the most efficient route
Process final utility bills from information provided by Customer Service Specialists for assigned customer accounts. Process final bills per department procedures for manual reads or automated Webcheck system
Calculate, prepare and enter data for billing adjustments, waiving of penalties, balance transfers and other charges as needed within established guidelines for assigned customer accounts. Obtain approvals from Finance Manager as required
Check accuracy of data for assigned new utility accounts entered into the utility billing master file
Coordinate with Customer Service Specialist, to ensure consistency of procedures and timing of processes as required
Maintain current customer information for assigned customer accounts following MMC guidelines for utility billing, obtain landlord signature for all tenant billings
Ensure all active meters are read monthly and all suspended meters read bi-annually
Review monthly meter readings prior to billing for unread meters, errors and out of range consumption
Intake senior discount applications and request up-dated applications annually for assigned customers. Change or update utility master files as appropriate
Prepare service requests for repairs and meter exchanges as indicated by Public Works. Follow up to ensure all service requests are handled in a timely manner
Update exchanged meter and MXU information into assigned customer accounts received from Public Works department
Create and maintain monthly schedule for meter reading, billing dates, delinquent notices and water shut off dates
Provide back up coverage for front desk and phones
Enter rate revisions in billing software for review by Finance Manager
Notify Treasurer of any discrepancies for utility accounts which affect the general ledger or taxes paid on utilities
Prepare monthly spreadsheets of major water customers and monthly billing totals. Monitor major water accounts for deviations in consumption; investigate and bring to Finance Manager’s attention as needed
Provide information and obtain all necessary approvals from immediate supervisor as required
Run and print various monthly reports from the utility billing software. Ensure records are maintained in accordance with State retention schedules and moved to the outdoor records area, keeping the archive storage area for current data only
Maintain regular, reliable and punctual attendance
Perform other duties as directed
Qualification
Required
High school diploma or equivalent required
Strong communication skills and customer service background involving financial transactions
At least two (2) years of increasingly responsible experience in finance or related administrative support role
Experience working in local or county government is strongly preferred with the ability to learn billing procedures and regulatory requirements
Preferred
Coursework in accounting, finance, public administration, or a related field
Demonstrated ability to provide high-quality customer service in a fast-paced environment, with the ability to handle inquiries and complaints in a professional and courteous manner
Proactive problem-solving skills with the ability to work independently and as part of a team
Familiarity with government financial systems, utility billing, or permitting software is a plus
Bilingual candidates are encouraged to apply
Benefits
Education incentive pay
93% employer paid medical/dental/vision premiums for employee and dependents
PERS eligible position
HRA VEBA
Deferred compensation plan
Teamsters retiree's medical and pension
$50,000 life insurance
Vacation and sick leave accruals
Paid holidays
Access to City workout facility
Teamsters Local 763 position.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase