NEOGOV · 1 day ago
UTILITY BUSINESS SYSTEMS ANALYST
Burbank, CA
Full-time
Onsite
Entry Level
$7,354.77/mo - $10,138.64/mo
2+ years expNEOGOV is seeking a Utility Business Systems Analyst to support project implementations and manage daily reporting requirements within the utility's business applications. The role involves troubleshooting issues, ensuring system performance, and collaborating with senior staff on system enhancements.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists in the daily maintenance and operation of business applications, troubleshooting issues as they arise, and implementing quick and effective solutions to maintain system performance and user satisfaction
Handles routine and complex reporting requirements, executing standard reports and assisting senior staff in the creation of complex data analysis reports
Ensures the accuracy, timeliness, and compliance of all reports to support operational decision-making and regulatory requirements
Participates in the evaluation and testing of vendor-provided software, hardware, and configurations for conformity with requirements, standards for compatibility, and integration maintainability
Collaborates with senior staff and project managers to implement new features and enhancements in business-critical systems, ensuring smooth integration and minimal disruption to existing processes
Participates on project teams and carries out assigned project components related to design, development, testing, modification, enhancement, and implementation of business process enhancements
Conducts unit testing and support user acceptance testing (UAT) for new systems and system upgrades, ensuring all functionalities work as intended and documenting any issues for further resolution
Assists in the development and delivery of training materials and sessions designed by senior staff, helping to ensure that all users are proficient in the new and/or updated systems
Participates in the design and development of process redesign and technology training programs, including drafting training content
Qualification
Required
Knowledge of utility business systems including customer information systems and meter data management
Standard data modeling and design techniques
Spelling, grammar, and punctuation
Skill in using structured query language (SQL) and business intelligence (BI) tools for data analysis and reporting
Operating modern computers and related computer software
Ability to analyze data effectively for troubleshooting and enhancing system processes
Work under the supervision of senior staff, supporting team goals and contributing to project deliverables
Assist in training sessions
Prepare clearly written reports
Communicate effectively, both orally and in writing
Establish and maintain effective working relationships with supervisors, fellow employees, and the public
Graduation from an accredited college or university with a bachelor's degree including coursework in computer science, business administration, engineering, or a related field
Two years of responsible experience in administrative, budget, or personnel analysis, including one year of business process improvement, information technology, project management or utility experience, or three years of experience in utility operations
A current industry-recognized certification(s) (to be determined at the time of recruitment) may be required at the time of appointment
All required certificates must be maintained throughout employment in this classification
Preferred
One or more of the following certifications or equivalent experience: Project Management Professional (PMP), Agile project/program management methodologies
Completion of Lean Six Sigma White Belt training
A master's degree in computer science, engineering, business management, or a closely related field
Benefits
The City of Burbank offers excellent employee benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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