NEOGOV · 2 weeks ago
Utility Billing Assistant
City Hall - Middleton, WI
Full-time
Onsite
Entry Level
$23.96/hr - $25/hr
3+ years expNEOGOV is a company within the City of Middleton, and they are seeking a Utility Billing Assistant to support the Water Utility department. The role involves responding to public inquiries, coordinating meter operations, and assisting with billing processes and data management.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serves as primary point of contact for the Water Utility by responding to routine inquiries, triaging calls as necessary, and providing information related to utility billing inquires and complaints
Assists the Utility Billing Manager with quarterly billing process, including reporting and processing payments
Sorts, indexes, and files records and materials according to prescribed classifications and retention requirements
Assists with calculating utility bills, including prorating and adjusting accounts as needed
Assists the Utility Billing Manager and Utility Manager with annual Public Service Commission audit, EPA Lead Service Line data collection, GIS Meter Dashboard data entry, and updating customer materials
Performs data analysis in support of utility reporting requirements
Coordinates service requests, work orders, and appointments utility field staff
Completes special projects and other job duties as assigned or required
Qualification
Required
High School Diploma or equivalent
A minimum of three (3) years of experience in billing, accounting, or a closely related field
Access to personal or public transportation for job-related duties
Preferred
Graduation from an accredited college with an associate degree in accounting, business, or a closely related field
Experience in Public Service and/or with Water Utilities
Bilingual in English and Spanish
Benefits
Wisconsin Retirement System
Health Insurance
Dental Insurance
Vision Insurance
Health Reimbursement Account (HRA)
Employee Assistance Program
Flexible Spending Account
Income Continuation Insurance
Deferred Compensation
Life Insurance
Time Off
AFLAC Income Protection
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase